Messenger channel

Messenger channel

by Shopify

Sell products and provide customer support from Messenger.

4.0 of 5 stars(53 reviews)

Sell more with Messenger

Sell products from your Messenger chats and let customers check out without leaving the app.

Keep customers updated

Automatically send customers detailed order status updates in Messenger.

Provide customer support

Add the Message Us button to give shoppers an easy way to start real-time conversations while they browse your products.


About Messenger channel

Sell on Messenger

The Messenger channel adds your products to a menu that shoppers can purchase from while chatting with your Facebook Page. Shoppers that browse your online store can use Messenger to ask questions before and after purchase. At checkout, customers can opt-in to get updates on the status of their order in Messenger.

With Shopify and the Messenger channel, you can:

  • let shoppers browse products and make purchases from your Messenger chat
  • send automated order updates to customers from Messenger
  • customize the messages, buttons, and menu item titles that shoppers interact with
  • add a “Message Us” button to your online store and have real-time conversations with shoppers (requires online store)
  • provide support to customers with questions about their purchase
  • fulfill Messenger orders from Shopify
  • track Facebook sales using your sales channel overview and Analytics pages

Eligibility requirements

  • To use the Messenger channel, you need admin access to the Facebook Page where you send and receive messages.
  • Automated order updates require selling in a currency supported by Facebook.
  • The Message Us button requires the online store channel.

Learn more about selling on Messenger by visiting the website in the "Sales and support" section of this page.

Media gallery

Support

Pricing

Free

Overall rating
4.0 of 5 stars
Based on 53 reviews

  • 5 of 5 stars
    66% of ratings are 5 stars
  • 4 of 5 stars
    9% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    8% of ratings are 2 stars
    (4)
  • 1 of 5 stars
    15% of ratings are 1 stars
    (8)

Most recent reviews

Brave & Bearded

the Messenger app is fun and easy to use, the support team is fast and helpfull! i recommend this app !

Lucius Atelier

Having a live chat app thru facebook messenger is great. The only think I dislike is that it pop ups another tab just to load the messenger instead of live chatting thru our website. Nowadays, most browsers by default blocks popups, which can hinder the use of this app.

Hojicha Co

Just a couple of clicks to install and use.