Places to sell | Customer support
Messenger channel

Messenger channel

by Shopify

Sell products and provide customer support from Messenger.

2.9 of 5 stars(70 reviews)
Free
Add app

Sell more with Messenger

Sell products from your Messenger chats and let customers check out without leaving the app.

Keep customers updated

Automatically send customers detailed order status updates in Messenger.

Provide customer support

Add the Message Us button to give shoppers an easy way to start real-time conversations while they browse your products.

About Messenger channel

Sell on Messenger

The Messenger channel adds your products to a menu that shoppers can purchase from while chatting with your Facebook Page. Shoppers that browse your online store can use Messenger to ask questions before and after purchase. At checkout, customers can opt-in to get updates on the status of their order in Messenger.

With Shopify and the Messenger channel, you can:

  • let shoppers browse products and make purchases from your Messenger chat
  • send automated order updates to customers from Messenger
  • customize the messages, buttons, and menu item titles that shoppers interact with
  • add a “Message Us” button to your online store and have real-time conversations with shoppers (requires online store)
  • provide support to customers with questions about their purchase
  • fulfill Messenger orders from Shopify
  • track Facebook sales using your sales channel overview and Analytics pages

Eligibility requirements

  • To use the Messenger channel, you need admin access to the Facebook Page where you send and receive messages.
  • Automated order updates require selling in a currency supported by Facebook.
  • The Message Us button requires the online store channel.

Learn more about selling on Messenger by visiting the website in the "Sales and support" section of this page.

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Pricing

Free

2.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    54% of ratings are 5 stars
    (38)
  • 4 of 5 stars
    9% of ratings are 4 stars
    (6)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    9% of ratings are 2 stars
    (6)
  • 1 of 5 stars
    24% of ratings are 1 stars
    (17)
View all 70 reviews

Most recent reviews

EasyIceBreaker

Rating
4 of 5 stars
Last edited
May 21, 2020

Whats the pricing of this app.. during installation somewhere it is written that message charges may apply....what charges are you referring. It is not at all clear.

Hidalgo Exportation

Rating
5 of 5 stars
Posted
April 8, 2020

Please, set a Instagram chat like messenger same icon but for instagram. Thank You!!!! 100 characters.

zapple.pk

Rating
1 of 5 stars
Posted
March 20, 2020

Not at all beneficial, most of my collections pictures does not appear on the shop now and even the browse button does not do anything, on top of that Pakistan currency is not supported.

Developer reply

March 24, 2020

Thank you for the review. Regarding the currency, as this is an integration with Facebook I'm afraid we can only offer the currencies that Facebook supports, which as this time does not include the Pakistani rupee.

In reference to your other issues, we'd like to find out more about what's happening there so we can get that resolved for you. Please contact our team using the "Contact Kit Support" button in your Shopify Ping app, and our team would be happy to troubleshoot that for you. Thanks! - Brie, Shopify Support

View all reviews