Customer service | Sourcing and selling products
Messenger channel

Messenger channel

by Shopify

Sell products and provide customer support from Messenger.

2.2 of 5 stars(85 reviews)
Free
Add app

Sell more with Messenger

Sell products from your Messenger chats and let customers check out without leaving the app.

Keep customers updated

Automatically send customers detailed order status updates in Messenger.

Provide customer support

Add the Message Us button to give shoppers an easy way to start real-time conversations while they browse your products.

About Messenger channel

Sell on Messenger

The Messenger channel adds your products to a menu that shoppers can purchase from while chatting with your Facebook Page. Shoppers that browse your online store can use Messenger to ask questions before and after purchase. At checkout, customers can opt-in to get updates on the status of their order in Messenger.

With Shopify and the Messenger channel, you can:

  • let shoppers browse products and make purchases from your Messenger chat
  • send automated order updates to customers from Messenger
  • customize the messages, buttons, and menu item titles that shoppers interact with
  • add a “Message Us” button to your online store and have real-time conversations with shoppers (requires online store)
  • provide support to customers with questions about their purchase
  • fulfill Messenger orders from Shopify
  • track Facebook sales using your sales channel overview and Analytics pages

Eligibility requirements

  • To use the Messenger channel, you need admin access to the Facebook Page where you send and receive messages.
  • Automated order updates require selling in a currency supported by Facebook.
  • The Message Us button requires the online store channel.

Learn more about selling on Messenger by visiting the website in the "Sales and support" section of this page.

Media gallery

  • Customize the look and feel of your Messenger experience
  • Sell products from your Messenger chat
  • Let shoppers ask questions while they browse your online store
  • Let customers checkout and track their orders on mobile

Support

Pricing

Free

2.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    46% of ratings are 5 stars
    (39)
  • 4 of 5 stars
    7% of ratings are 4 stars
    (6)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    8% of ratings are 2 stars
    (7)
  • 1 of 5 stars
    35% of ratings are 1 stars
    (30)
View all 85 reviews

Most recent reviews

Femme Sexy

Rating
1 of 5 stars
Posted
June 3, 2021

How dare you put a code on my Shopify store that makes is impossible to remove this messenger sales channel! I will be filing a complaint with the United States Trade Commission, this is deceptive business practices. I want this removed ASAP! I have 2 Shopify stores. If this is NOT corrected I will move my stores to another platform!

LeilaCools

Rating
1 of 5 stars
Posted
June 2, 2021

I was excited to use this app but it actually inconveniences customers and hurts business. A customer with a quick question might message me but the message is somewhere in FB's business suite. I only see it if I go looking for it. Just hope I can uninstall it.

RadixShoes

Rating
1 of 5 stars
Posted
May 4, 2021

the app is not working I cannot uninstall the app. which is really annoying. How can I remove the app?

View all reviews