Places to sell | Customer support
Messenger channel

Messenger channel

by Shopify

Sell products and provide customer support from Messenger.

2.6 of 5 stars(74 reviews)
Free
Add app

Sell more with Messenger

Sell products from your Messenger chats and let customers check out without leaving the app.

Keep customers updated

Automatically send customers detailed order status updates in Messenger.

Provide customer support

Add the Message Us button to give shoppers an easy way to start real-time conversations while they browse your products.

About Messenger channel

Sell on Messenger

The Messenger channel adds your products to a menu that shoppers can purchase from while chatting with your Facebook Page. Shoppers that browse your online store can use Messenger to ask questions before and after purchase. At checkout, customers can opt-in to get updates on the status of their order in Messenger.

With Shopify and the Messenger channel, you can:

  • let shoppers browse products and make purchases from your Messenger chat
  • send automated order updates to customers from Messenger
  • customize the messages, buttons, and menu item titles that shoppers interact with
  • add a “Message Us” button to your online store and have real-time conversations with shoppers (requires online store)
  • provide support to customers with questions about their purchase
  • fulfill Messenger orders from Shopify
  • track Facebook sales using your sales channel overview and Analytics pages

Eligibility requirements

  • To use the Messenger channel, you need admin access to the Facebook Page where you send and receive messages.
  • Automated order updates require selling in a currency supported by Facebook.
  • The Message Us button requires the online store channel.

Learn more about selling on Messenger by visiting the website in the "Sales and support" section of this page.

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Pricing

Free

2.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    51% of ratings are 5 stars
    (38)
  • 4 of 5 stars
    8% of ratings are 4 stars
    (6)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    9% of ratings are 2 stars
    (7)
  • 1 of 5 stars
    27% of ratings are 1 stars
    (20)
View all 74 reviews

Most recent reviews

FilAsian Grocery

Rating
1 of 5 stars
Posted
October 18, 2020

I installed the App. During Test Phase every functionality is working. Shop Now, Browse and Learn More buttons were showing automatically whenever customers are using the app. However, after going live, all auto replies and buttons are not working. I installed and re-installed the app multiple times and tried to reconfigure manually but it did not do anything. This is frustrating.

CARRYHEAT.COM

Rating
1 of 5 stars
Posted
October 15, 2020

While trying to install this app, I am experiencing endless redirects. After about 30 attempts to refresh the page, I am unable to access the settings. How can I uninstall this? I do not see an option to uninstall.

Barn & Jones

Rating
1 of 5 stars
Posted
October 5, 2020

cant even connect to my facebook page stupid app. coming from a big company such as shopify not even a fix for this?

Developer reply

October 8, 2020

Thank you for taking the time to leave a review. I'll be following up via email to learn about your experience and investigate the issue further. - Veena, Shopify Support

View all reviews