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A Game Changer with Exceptional Support!
I can't say enough about how this Metafield app has transformed my online store. It's nothing short of amazing!
From the moment I installed it, I was blown away by its versatility and the countless possibilities it unlocked for my product listings. Customizing and adding metafields to my products has never been easier. The app's intuitive interface makes the entire process a breeze, even for someone like me who's not particularly tech-savvy.
But what truly sets this app apart is the customer support. It's not just excellent; it's exceptional! Whenever I've had a question or needed assistance, the support team has been there, ready to help and guide me through any challenges. Their response time is lightning fast, and they go above and beyond to ensure that I get the most out of the app.
While the app seems like a fantastic idea, the app is too far from perfect. The app does not allow for a full hands-on trial. You are only limited to the “Free Version” that in the essence is a useless tier. In order to really test drive the app you will need to purchase a paid plan, oh wait your store has too many products so you’ll need to be on the top paid tier. Wow… $60.00 just to test an app… Yikes. Turns out the app was not successful at editing our metafields and has now filled in $0.00, now causing other issues. When trying to talk with support they are not addressing our real problem, they keep trying to blame the user for the issues as well as keep touting how wonderful the app is. Too bad to say the least… I would review some other apps before working with Metafields Guru (not). All in all, we tossed out $60.00, so a pretty good win for the developer I suppose.
Well, today is the day - our first negative review 🙃. For the sake of justice, I’d like to share more details about this situation.
The merchant reached out to us and reported an issue with the data they imported from a CSV file using our app. Upon further investigation, I discovered that the data was imported correctly. However, even though the data was correct in the backend, it was not getting displayed on the storefront. Usually, this indicates a theme problem, so I offered help with checking this theory. The merchant provided me with access to their store and I checked the source code of their active theme. Turned out that there was a piece of code that converted string metafields into numbers before displaying them on the product page. The problem was that said code expected values to be formatted in a very specific way. The merchant accidentally used a slightly different format while populating values in their CSV file, which resulted in the code being unable to process the data. I offered two different options for resolving the issue, and it looks like the merchant ended up using one of them. But the merchant was still upset about the situation, so they decided to keep this review. It's a shame that a third-party issue ruined the experience of using our app.
- Sasha
Not only is this app super useful and easy to use but their customer service is top notch! I reached out and Sasha replied almost instantly and was super helpful. I 100% recommend this app for anyone looking to expand the options in their theme.
This app helps in solving major problems. Very helpful team and great service. I have so many products and variants, it has now become much easier to manage them with this app.
Exactly what we needed to manage a fairly large list of individual product specifications. Super fast and helpful support, highly recommend this app
This is a fantastic tool to manage your metafields. But above that, the support and customer attention from the team and Sasha in particular is just above and beyond.
Willing to spend effort and significant time dealing with the challenges encountered - not even having anything to do with the app - but Shopify itself.
Shows that they are there to simply support the eco-system and deal with newbies as well.
App is good and support is very helpful and attentive to our requests! We will keep using this app and provide feedback.
I'm a Shopify newbie and was struggling to get to grips with Metafields and Collapsable Rows on my product page. I reached out to Sasha who responded super fast and provided me with a very detailed and easy to understand solution. Fantastic support and brilliant app! :)
The app works seamlessly for Shopify! I am super-pleased with this app and appreciate its efficient customer service. Sasha Kachkovskyi quickly responded to my problem and provided a detailed and clear solution after I submitted the support ticket. Thumbs up for the awesome support rendered!!!!!
Great app, using it on many stores already. The interface is very intuitive, and I see the new iterations have nice graphics as well.