Omtaler (85)
Raffiner
-
Etter vurdering
I have used Hulk Apps twice now, and the customer support & hands-on technical support is phenomenal. I look for reasons to use them! They were very helpful with our store for our link through to Amazon affiliate sales and customizing buttons conditionally. Highly recommend!!
Oh my god, we're speechless! So proud to have merchants like you in our Hulk family.
Amit and the rest of the team at Hulk have gone out of their way to help us launch the first iteration of our Shopify site. Metafields Custom Field Master is a well organized, extremely powerful tool for customizing all aspects of your site. Highly recommended!
Hi there! Welcome to the eCommerce space on Shopify, and to Hulk apps! We're glad Amit & team were able to help you out with getting your store ready to be launched. :-)
We've got some top-notch customer support here at HulkApps and we're glad you chose us! Best of luck with your business! We look forward to seeing your continued success.
An absolutely unhelpful and unprofessional team! Since I didn’t find the app worthy, I asked the HulkApp team to provide me with instructions to remove the app and the residual codes from my store. In return they asked to me give FULL ACCESS of my store, including customers, orders, dashboard and everything else. When I asked for the reason, they disappeared. On again raising this up, they refused to send me the steps to remove the app and insisted on giving FULL STORE ACCESS. Been a week since my request but there seems to be no solution and now they have literally vanished with no email/communication.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Great app and amazing communication! The Hulk team were on it any time I needed assistance. Really refreshing in today's world! Highly recommended.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
We use this metafields app to launch our Shopify Plus store. We are running into many issues. The app has gone down for an extended period of time. The app has also had bugs that we are waiting on them to fix. We are on day 7 of waiting on the fix and it is impacting our business. I cannot recommend this app.
Hi there,
Sorry about the issues you were facing. We've just re-launched an updated version. Unfortunately, there are times when servers do go down. Even the best companies in the world are impacted like Shoify, Google, Cloudflare (as you've seen recently).
We do our best to keep uptime about 99.95% but there are times where issues have occurred. Most of our apps are free as well so we do get a lot of installs and Support tickets. While we provide free support to all, it does create backlogs with upticks in installs.
We are actively working to improving the experience merchants have with us and will continue to do so.
We would love if you can give us another chance and we'll make it up to you. Also, while all apps experience these issues, we understand the serious nature of them but it's part of the web. We try to minimize it as much as we can and understand the serious nature of it.
However, we disagree that it deserves a 1 star review since relatively we aren't worse than other apps or Shopify or Google :) . So please re-consider updating the review and giving us another chance.
We use this app across 4 of our websites and love it. It helps us manage product metafields and our customized product pages so much easier.
The import/export option is also an easy way to make some bulk updates.
Thank you for your review. Don't hesitate to reach out with any questions.
this app is a musthave in your store ! Support is very helpful, kind and fast
Thank you so much for the kind words. Hope you enjoy our app as much as we did building it :)
Great app and even better support. New to shopify and not only was support really responsive, without even asking they wrote the code I needed and I only had to apply the visual formatting. Great experience so far!
Hey there, thanks so much for writing us a review; we're so happy to hear you're loving our Metafields app!
Feel free to contact us whenever as we are always standing by to help.
Quite disappointed with this app. The app has been down multiple times in the past week, so we are unable complete our product details.
Hi there,
Sorry about the issues you were facing. We've just re-launched an updated version. Unfortunately, there are times when servers do go down. Even the best companies in the world are impacted like Shoify, Google, Cloudflare (as you've seen recently).
We do our best to keep uptime about 99.95% but there are times where issues have occurred. Most of our apps are free as well so we do get a lot of installs and Support tickets. While we provide free support to all, it does create backlogs with upticks in installs.
We are actively working to improving the experience merchants have with us and will continue to do so.
We would love if you can give us another chance and we'll make it up to you. Also, while all apps experience these issues, we understand the serious nature of them but it's part of the web. We try to minimize it as much as we can and understand the serious nature of it.
However, we disagree that it deserves a 1 star review since relatively we aren't worse than other apps or Shopify or Google :) . So please re-consider updating the review and giving us another chance.
Very great and robust application, does exactly what I needed. The application comes with a support team available through live chat which is great.
Thank you for the great review! We are thrilled to hear that our App did exactly what you needed. It's great to know that you also enjoyed the support team's availability through live chat. We appreciate your support and hope you enjoy using the App for a long time to come!