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Quite disappointed with this app. The app has been down multiple times in the past week, so we are unable complete our product details.
Hi there,
Sorry about the issues you were facing. We've just re-launched an updated version. Unfortunately, there are times when servers do go down. Even the best companies in the world are impacted like Shoify, Google, Cloudflare (as you've seen recently).
We do our best to keep uptime about 99.95% but there are times where issues have occurred. Most of our apps are free as well so we do get a lot of installs and Support tickets. While we provide free support to all, it does create backlogs with upticks in installs.
We are actively working to improving the experience merchants have with us and will continue to do so.
We would love if you can give us another chance and we'll make it up to you. Also, while all apps experience these issues, we understand the serious nature of them but it's part of the web. We try to minimize it as much as we can and understand the serious nature of it.
However, we disagree that it deserves a 1 star review since relatively we aren't worse than other apps or Shopify or Google :) . So please re-consider updating the review and giving us another chance.
I was able to export Metafields, but I couldn't get them to import which is why I installed the app in the first place. Exports are extremely slow, the progress bar has said it is 100% for at least half an hour for the export I just ran for just one order.
We thank you for your review and apologize for the issues you encountered. We recognize the importance of importing and exporting Metafields and take customer feedback seriously. If you have any questions, please do not hesitate to reach out to us and we'd be happy to help. Thank you for your patience.
AWESOME!!
It makes the job much easier.
I needed a solution to include some additional information from my customers in the orders, and it worked very well
Hi there! Welcome to the eCommerce space on Shopify, and to HulkApps! We're so glad our Metafields Master app is making e-commerce easier for you. :-)
Best of luck with your business!
1 minute to process shop and then it comes up with an error message We're sorry, but something went wrong.
If you are the application owner check the logs for more information.
Thank you for sharing this information. Your issue has been resolved.
Could you please contact our team on support@hulkcode.com, we'll provide you a direct link to install the app.
Fantastic app with loaded features and great customer service - always responsive right away on chat support which I always appreciate.
Thank you so much for your review! We really appreciate the positive feedback regarding our App and its features. We also would like to thank you for your kind words concerning our merchant success team. We are always working to ensure our customers have the best support and experience possible with our App. Thank you for being an amazing customer and for helping us make our App the best it can be!
Thank you so much for your kind words and the 5-star review! We truly appreciate your support and are thrilled to hear about your positive experience with our services. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Your satisfaction is our top priority, and we look forward to continuing to serve you. Thanks again for choosing us!