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Unfortunately, I am not satisfied with the technical support. I was treated like someone who was bothering them rather than a customer needing assistance. Instead of receiving real help, I was told to speak with AI regarding Meteor Mega Menu. I expected professional service, understanding of the issue, and a practical solution. It was a very disappointing experience. It is also difficult to speak of professionalism when their emails end up in the spam folder.
Sorry to hear that your experience with our automated assistant was not ideal. Unfortunately your initial message was sent outside of our business hours (2AM PT). Our US-based support team followed up as soon as we were back in the office this morning and are awaiting your response 🫡
We understand that working across different time zones can be frustrating when you need timely support, and we’re sorry we weren’t able to assist you outside of our business hours. We appreciate you taking the time to share your experience with us.
Awesome. Easy to setup.
That's what we like to hear👂 Thank you so much for taking the time to leave this review!
more mobile customization its too rigid and now nice looking for the price.
We're sorry to hear that you weren't able to customize your menu to your liking.
Did you reach out to our amazing support team via the in-app widget? They know all the ins and outs of Meteor and would love to get you closer to the look you're desiring. Help is just a click away 💪🏼
I love how easy it is to create and add/edit current menus. The support team has been very quick and helpful if I've ever had a problem. I had tried a couple of other menu apps before this and found them really confusing, but I highly recommend this.
This app looks great on my storefront and was exactly what I was looking for. The team has been SO incredibly helpful providing solutions to some minor issues I’ve encountered. They answered my emails quickly, their solution was easy to follow and worked each time. Highly recommend this app.
I really like this app. It took about a day to get familiar enough with it to get the look I wanted, but the app is well designed and I was able to do just that. Their AI ChatBot got me 90% of the way. I appreciate having that knowledge base available. For the last 10% I was able to chat through with a live person and got all my answers. It was a little pricier than others, but for the ease of use and what a good mega menu does for your shoppers, it was worth it.
Amazing review 🤩 Thank you so much for leaving such a thorough and thoughtful review!
We're always trying to think about how our merchants find answers, and it's nice to know that our obsession with providing documentation and live customer support made all the difference for you! Again, thank you for giving us a chance and for leaving us your thoughts 💪🏼 You know where to find us if you ever need anything else.
The support team behind Meteor Menu went above and beyond to implement ADA compliance changes to the menu on a super short timeline. Our menu is now compliant thanks to them!
Great app! The free version allows you a good level of complexity and customer service is top tier. They reached out quickly after our inquiry and helped us resolve our issue very easily. Highly recommend!
Excelent app
We appreciate you taking the time to print us up a great review 😊 Thank you.
super
Cheers! Thank you for the kind word 🤩
