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Looked absolutely awful our of the box and nothing like the demo store. Basic errors like showing prices in $ despite the store using GBP. Did not pick up on any of the branding colours. And worse of all was the customer service as there is no live chat. Just email tickets back and forth. Uninstalled the app and it totally screwed up the formatting of my collection headers.
We are sorry that your first impression of the app was not good. If your store used the Symmetry theme, the app would look identical to our demo. We wish we had time to explain this before you uninstalled so quickly.
The app already worked well out of the box, with a clean basic design and not too many compatibility problems with my theme, but there were quite some things that needed to be adjusted.
Luckily the support is probably the best I've ever encountered after trying many filter apps, and they managed to fulfill every request I had very fast with clear, to the point communication. For example, I wanted the filter button to be sticky on the mobile version of the store, and they made it for my without extra charge. Now the filters display smoothly and clearly on my website, greatly improving user friendliness, while giving me detailed statistics about what my visitors are lookign for.
THE APP AND SUPPORT IS AMAZING, TRY IT OUT.
Easy to use, the support is helpful! It can categorize the website's products automatically. Recommend this app :)
Super application qui s'adapte très bien à mon thème (la seule), de plus le service client est très réactif et à pris de son temps pour m'aidez dans la configuration de l'application !
Well, after 2 weeks of 50+ tickets or so, they still cannot fullfill my requirements. I have to custom do it manually, which I will not, because we are talking about 150+ collections. They only have 5 filters. 4 are alphabetical variants, 1 is countdown. Too bad, because the filter looks nice, but 4 variations on alphabetical is not needed. I give them 2 stars, because the support is very fast. If they can set up the custom filters for me, they get of course 5 stars. Or at least set up 50 or so.
We are very sorry that the initial configuration and setup was not as good as you expected it to be. We completed all customization requests and answered all your questions, however in case we have overlooked anything, or you have any further concerns, please let us know.
I haven't explored this app very much yet but so far the customer service has been great and it seems comprehensive and easy to use. It has integrated fairly seamlessly with my website. Thank you!
Great app and great customer service. Helped us a lot without charging us. Thanks to the whole Mezerion team!
If you're looking for the cheapest search app, you won't find it here. But if you're looking for the best CS and adaptability to your site, this is the one! Andrew and his team were integral in adapting to our unique requirements and getting us up and running in a matter of days unlike other search apps. Other search apps asked us to change OUR parameters to fit their needs and then wanted to charge us. In many cases I couldn't even understand their English nor their technical talk, not recognizing that you and I are not software people. Andrew and Mezeron were able to take our bi-lingual requirements and not only work with our current translation app and the apps' personnel directly, but also were able to explain to us in layman terms what and how their app worked. The app is fairly complex but they are there to help you and I take advantage of what it has to offer. Yes, you may argue that the price tag is a bit high for the going rate for apps, but I believe it's well worth it! From the voice of Jim Jarmusch "Good - Fast - Cheap! Pick only two".
Je recommande, le service client est au top, très réactif et répond vite aux diverses demandes d'installations; même en français!