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This sales channel is terrible. It consistently has problems. Right now, my account is suspended because I violated an egregious policy. This came as a total surprise because I haven't run any ad campaigns on this channel since last year. Moreover, the ad credits they provide always come with hidden stipulations that only the backoffice can see. Here's a tip: If you're trying to get ad credits, make sure to spend through your Expert account. I learned the hard way.
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.
After I use this app. Microsoft has locked my account. Another account with the same email as this account is also locked. Looks like they don't accept dropshipping business. They only gave general reasons, and never reopened my account. Please consider when using this app!
Thank you for the feedback. We are looking into this further to understand and work to resolve. In the mean time if you continue to face these or other issues email us at msftadsappsupport@microsoft.com.
I could not, for the life of me, get it to work. I tried re-installing multiple times. I gave up after multiple attempts.
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.
Pretty bad, unfunctional app, with slow and unhelpful support. Will change this review if this situation evolves, but I would steer away from this app if you want an easy setup. Very sub-par compared to the google app. Getting many error codes when setting up campaigns, rendering the app absolutely useless.
_________________________ UPDATE - I was able to fix using the comment left on my review. Not sure why the support team was able to give me these instructions from the start. Honestly, still not a good app for the reasons above.
Thank you for your review. Often when advertisers face issues similar to what you are describing it can be caused by an incomplete conversion tracking setup. Because of this I want to provide the following help documentation that might assist with the issues you have described.
https://help.shopify.com/en/manual/promoting-marketing/analyze-marketing/set-up-bing-ads-conversion-tracking#set-up-conversion-tracking
https://help.ads.microsoft.com/#apex/ads/en/56689/2-500
If you are still facing issues we would greatly appreciate the opportunity to assist. Please reach out to us at msftadsappsupport@microsoft.com.
The product could be great.
Pros -
They add the conversion code for Bing Ads, so that you don't have to.
They create the Product Feed and keep it up to date with Bing Ads - This is important.
Con - For some reason, they need to add code to your home page that adds a few seconds to the load time. This is unacceptable. This is the reason that I have uninstalled it. It practically doubles my load time. You can check this on GtMetrix.
Thank you for your interest in the Microsoft Advertising app. We have provided this feedback to our team to investigate this matter in order to make the necessary improvements. In the meantime if you should have any additional questions or feedback please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.
Getting products approved is a nightmare. The app does not correctly map all of the Shopify data. No support for SEO Title/Desc. To be fair, at the time of writing this review, the app is brand new, so there's like still a lot of work to be done.
Thank you for your interest in the Microsoft Advertising app. We currently do not support SEO for title/description through the Microsoft Advertising app on Shopify. That being said, the title and description are elements of the feed that are used to a very great extent in matching relevance to queries. No further action is required on your part for feed optimization.
From looking at your account details, it looks like your Microsoft Merchant center store is set up with approved products. Everything looks set up and running. Should you have any additional questions, please reach out to us directly at msftadsappsupport@microsoft.com.
No way to finish set up (as others, it seems, are experiencing too). Have heard from MS support - was given instructions to reinstall app - which actually either is named incorrectly (Microsoft Shopping) or doesn't exist. I will be speaking with MS support tomorrow morning to hopefully figure this out and fix.
Thank you for you interest in the Microsoft Advertising app. We looked into your account details and it looks like you're almost set up. Next steps would be for you to create a Microsoft Advertising campaign in the Marketing section of Shopify.
Please ensure that you have a payment method entered for your campaigns to run. If you select the prepay option, ensure that you have loaded a balance into your account. This is a prerequisite for you campaigns to run.
Thank you for your feedback on the naming of the app. We have since corrected this issue based on your input. Should you have any additional questions, please reach out to us directly at msftadsappsupport@microsoft.com.
I was encountering errors and it also appears the tracking code failed to install on any pages (I had to install a Chrome Extension to figure this out).
Thank you for this valuable feedback. I'm sorry to hear that you were facing errors, and other difficulties when setting up the tracking code in the app. If you are still facing issues we would greatly appreciate the opportunity to assist. Please reach out to us at msftadsappsupport@microsoft.com. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
Unfortunately you cannot remove products from the campaigns and we have products that should NOT be advertised. Makes it pretty much useless.
Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.
App jerking me around from the start. Does not recognize my MS account, then when I sign up... says I have account that changed something and need to wait for some code... the usual time wasting BS apps have to avoid logic and ease. Stop testing on techies and test on real people!
Thank you for your interest in the Microsoft Advertising app. We're sorry to hear that you are having issues with setting up the app. We understand that this can be quite frustrating and have escalated this to our team to have someone reach out to you shortly. In the meantime if you should have any additional questions please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.