Microsoft Channel , 493 Rezensionen

Gesamtbewertung
4,1
Anzahl pro Bewertungsstufe
  • 59 % der Bewertungen sind 5 Sterne
  • 16 % der Bewertungen sind 4 Sterne
  • 4 % der Bewertungen sind 3 Sterne
  • 2 % der Bewertungen sind 2 Sterne
  • 18 % der Bewertungen sind 1 Sterne
10. November 2022

I don't know how other Shopify stores have managed to get this app to work (according the recent reviews) but for the life of me (and MS support and Shopify support) it will not work. I am so disappointed too. I keep getting a message saying "cannot validate your credentials at this time, etc." I've been uninstalling and (attempting) reinstalling multiple times over the past week and still nothing. Sure wish Someone out there would figure out what's going on :(

A Little Pillow Company
Vereinigte Staaten
7 monate mit der App
Microsoft hat geantwortet 10. November 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

22. April 2023

Signed up and set up account and added credit card and then went to log back in and was blocked. I contacted support and was told that my account was blocked for my life time without any explanation and absolutely right of appeal after "Serious and extensive" review (of all of 2 minutes). I have been an ad user on google for years without any issue. This is such poor business practice by Microsoft. No explanation? No right of appeal? Just NO and never apply again for the rest of your life. Horrible experience, am very upset, sorry but I take this personally and it is grossly unfair.

Pharmarcie.com
Vereinigte Staaten
Etwa eine stunde mit der App
Microsoft hat geantwortet 24. April 2023

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

14. Dezember 2022

If there was a negative * option this app would rate it. Prepaid the campaign, it wont start all, no flags, no support, no feedback other than an automated bot that you likely see below this review. I can't stress enough the frustration having to deal with this platform. WARNING! Stay clear, you only have so many days on this earth... don't go down this rabbit hole..you will regret every second of it. I do hope some live person at MS does take the time to look over these reviews. "Not Likely" my suspicion is he/she/etc probably still sitting in a cubicle still debugging Win 3.1 and have not opened their email folder in years. So you can gather from my little rant...take it as a public service announcement... Danger,,Danger you'll grow old in this labyrinth... best to warn others and call it a day...Avoid, Live long...and prosper..

Ashton Security Inc.
Kanada
Etwa 2 jahre mit der App
Microsoft hat geantwortet 19. Dezember 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

Bearbeitet am 26. April 2023

*UPDATE* 4/26 Continued refusal to escalate from "John"

*UPDATE* 4/14 Additional canned responses but no resolution or indication that the issue has been escalated.

*UPDATE* 4/11 Additional rude response from "John" No response from msftadsappsupport@microsoft.com Ya think they just post canned responses here?

*UPDATE* 4/10 Canned response from "John" saying they performed a review and the account would remain suspended. No. They performed NO review. No contact with us was made to verify any information.

*UPDATE* 4/8 Still no response from Microsoft. Notice that many of the positive reviews below are from people that review immediately after install but before the approval process.

Clunky signup process that creates an irrelevant ad campaign before you can start.

Then a useless review process that denies your account with no reason given and no support to solve the problem.

Don't waste your time and money. Google isn't much better but at least you can get a campaign running in a couple hours.

ThreeRidgesGearCo
Vereinigte Staaten
18 tage mit der App
Microsoft hat geantwortet 10. April 2023

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

16. März 2023

I would do less than 1 star if possible! My store got banned and flagged for high risk and no one will explain to me what is high risk about my store because according to the "support" team they say it's confidential... it's my store and my account, I verified my information just to be told that they can't tell me whats wrong or how to fix the issue! Complete useless and its sad that they can't even provide real information or at least give a phone number to talk to a REAL person and get an explainnation on the real problem for why they banned your store 1 hour after creating an account!
This was a complete waste of my time and energy that I could have been using for a company that actually help and care for their customers.

GlamorousJewelryDesigns
Vereinigte Staaten
9 tage mit der App
Microsoft hat geantwortet 16. März 2023

Thank you for your feedback. We are truly sorry to hear about the issues you are facing with the charges on your account. Please reach out to us at msftadsappsupport@microsoft.com so that we can better understand the issues you have been experiencing on our platform. We are committed to helping you get set up to start running your ads with Microsoft Advertising.

5. März 2023

I am writing to express my frustration and disappointment with the Microsoft Shopify app. After being given access to download the app, I was disappointed to find that it does not give me access to the United Kingdom.

As a business owner who relies heavily on the Shopify platform, it is extremely frustrating to be unable to access the Microsoft Shopify app in the UK. I would like to know why this app is not available in the UK and when it is expected to roll out in this region.

Furthermore, I am disappointed that I was given access to download the app without being made aware of its limitations. This has caused a significant waste of time and resources for me and my business.

I would like to register an official complaint and request that you provide a clear explanation for why this app is not available in the UK, and when we can expect to have access to it. I hope that this issue can be resolved as soon as possible to avoid any further inconvenience.

Thank you for your attention to this matter.

YUNG'N'RICH
Vereinigtes Königreich
Etwa ein jahr mit der App
Microsoft hat geantwortet 14. März 2023

Thank you for your feedback. We are truly sorry to hear about the issues you are facing with the charges on your account. Please reach out to us at msftadsappsupport@microsoft.com so that we can better understand the issues you have been experiencing on our platform. We are committed to helping you get set up to start running your ads with Microsoft Advertising.

4. Dezember 2022

Does not work, Looking for another App. I have downloaded and reinstalled multiple times to see if it works - Keeps getting this Error "We're currently unable to validate your
credentials. Please disconnect and then
reconnect to your Microsoft Advertising account
to fix this issue." However there is no prompts or option to connect to the Microsoft Advertising Account. I reached out to Support Also, they asked me to Upload a Screenshot but still no reply. If i get some kind of resolution, will update my review.

Humblys.com
Vereinigte Staaten
12 monate mit der App
Microsoft hat geantwortet 5. Dezember 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

24. Dezember 2022

I got a generic disapproval email for the platform. I reached out to support, which took roughly an hour of chatting. After a day of investigation, I got back "your store will remain inactive. For privacy and security reasons, we cannot provide details around your specific store" which seems to kinda defeat the purpose of contacting support.

It was frustrating to spend a lot of time on my end and provide so much data to them with this outcome. Additionally, the support team seemed kinda trigger happy on selling me on other unrelated advertising products, which is super annoying.

MOJ
Vereinigte Staaten
Etwa 2 monate mit der App
Microsoft hat geantwortet 2. Januar 2023

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

8. August 2023

DO NOT USE! MY ACCOUNT WAS BLOCKED AFTER INSTALLING THIS APP! Saw some traction come in from Bing so figured I would check out the Channel. Set up my Microsoft ad account and then connected them. 5 days later checked out how the $50 per day budget was progressing, but upon logging in the account is "closed" and they cant tell me why. Kind of crazy but there are many other apps that I can spend my ad revenue with. - Mid-sized store we ship about 250+ orders per day. On advanced about to upgrade to Plus

AmericanBubbleBoy
Vereinigte Staaten
12 tage mit der App
Microsoft hat geantwortet 9. August 2023

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

24. Mai 2023

After days of working with customer support, this channel still isn't working. In normal MS fashion, the software is cumbersome to setup and doesn't work properly. Error messages are ambiguous and the setup directions are incomplete. The time it has taken to set up this one channel has been more than all the other combined. The only thing that make me keep trying it the conversion rate through bing is higher than google for my shop. I'll try a few more days but at some point, I will give up.

Danger Close Apparel
Vereinigte Staaten
Mehr als 3 jahre mit der App
Microsoft hat geantwortet 25. Mai 2023

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.