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I have not had any success with this app. I continue to get error server messages and it takes days for support to respond. Once they respond and I respond back its like they don't see my response or do, and choose to state, they have not received a response back and close out the ticket.
Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.
We have been unable to get more than 1 product out of our entire catalog published and active, with no warnings or rejected products, and have been unable to generate any sales, despite excellent success with google ads. Not sure what the problem is, but the product sync does not seem to work for us, which is crucial, so our campaigns can only advertise one of our 100+ products.
Wasted a lot of money paying for $20 + per day campaigns that resulted in no sales.
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.
Horrible! Products Pending forever! One week past, no one product has approved. I have sent message no respond.
Thank for your feedback! We're sorry to hear that you're having a hard time with setup. We will have someone from our team reach out to you for additional support. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.
ZERO to ABSOLUTELY USELESS App Support. 99% of staff seems to be located in India, don't speak proper ENGLISH, and communicate via canned responses which lead you to nowhere in resolving any issues you might have because they are not understood or cared for in first place. Total waste of time contacting them. Sad to see how "far" Microsoft has come as a company. ProTip: If you check out all the "canned" responses to the negative reviews on here, one should see the pattern off "support and quality of support" for this app rather quickly without having to ever install it. Unfortunately we didn't know better at first.
Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.
Never got it to work, Tried even put $25 on ad account it spent it but on what I have no clue since I still months later have products pending a review that said it would take 3 days. Would love to have it fully removed as I don't even know anyone who uses Microsoft browsers
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.
I am writing to express my frustration and disappointment with the Microsoft Shopify app. After being given access to download the app, I was disappointed to find that it does not give me access to the United Kingdom.
As a business owner who relies heavily on the Shopify platform, it is extremely frustrating to be unable to access the Microsoft Shopify app in the UK. I would like to know why this app is not available in the UK and when it is expected to roll out in this region.
Furthermore, I am disappointed that I was given access to download the app without being made aware of its limitations. This has caused a significant waste of time and resources for me and my business.
I would like to register an official complaint and request that you provide a clear explanation for why this app is not available in the UK, and when we can expect to have access to it. I hope that this issue can be resolved as soon as possible to avoid any further inconvenience.
Thank you for your attention to this matter.
Thank you for your feedback. We are truly sorry to hear about the issues you are facing with the charges on your account. Please reach out to us at msftadsappsupport@microsoft.com so that we can better understand the issues you have been experiencing on our platform. We are committed to helping you get set up to start running your ads with Microsoft Advertising.
This FC'n App does not work. Please someone at Microsoft give 2 FC's. Also, Shopify support wasn't helpful. Probably deflecting back to MSFT.
Hello - I'm sorry that the app has not been working for you. We certainly care a lot about your experience. Can you help us understand what the issue you are facing is? Please reach out to us at msftadsappsupport@microsoft.com. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
Tried to connect this app on September 1st 2021, its November 17th 2021. It will not connect to my Microsoft Merchant Center. Microsoft support is terrible. The email exchange is up to 33, not counting the automatic emails you get daily telling you they haven't resolved your issue. Its been exhausting, only FedEx is a worse customer service experience.
Thank you for your review. I'm currently looking into the issue you have described, and will get back to you as soon as possible. In the meantime, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at msftadsappsupport@microsoft.com.
Terrible customer service. I had an issue that they told me they resolved, but they did not in fact get the issue resolved. As a result, I have lost money due to their poor service.
Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.
Does not work, Looking for another App. I have downloaded and reinstalled multiple times to see if it works - Keeps getting this Error "We're currently unable to validate your
credentials. Please disconnect and then
reconnect to your Microsoft Advertising account
to fix this issue." However there is no prompts or option to connect to the Microsoft Advertising Account. I reached out to Support Also, they asked me to Upload a Screenshot but still no reply. If i get some kind of resolution, will update my review.
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.