Microsoft Channel , 493 reseñas

WOW! This app is broken. It copied our Google Ads campaign and charged us for that, which we did not authorise, in addition to the campaign we did set up through Microsoft. Then every time we changed the budget for th microsoft campaign it would just create a new campaign and add it to the campaign we changed the budget on; so we were getting charged twice. As such we shut down all Microsoft Ads. And three weeks later the hit us for another $739 (around $3500 at this point) that they say they got from a Google import we never authorized. The best part was that when we contacted Microsoft about it they refused rectify the situation. Their official response was that there was no sign of malicious activity so no refund will be given and that is their blanket policy. Eventually we had to go to our bank to get these fraudulent charges removed.

It Doesn´t work. Can´t connect to merchant center, products pending approval forever!

Won't connect. many errors. Contacted support but they can't fix anything. This is a complicated system and it seems all roads lead to errors that require great time and effort to resolve. Why am I trying to give you my money?? **update** They appear to use an AI for customer service now. A very Dumb AI. I'm getting generic emails saying the reason my website was disapproved was no SSL on my cart.I reply saying it has SSL and i get another same email saying the same thing... BUT! they won't check the actual website to see if the error is on their end. (which it is)....FYI ALL SHOPIFY WEBSITES HAVE SSL ON THEIR CARTS!!! I'm done with this company, their unhelpful emails, and lack of humans. Even the replies on this review are just generic copy/paste answers written the exact same on many other reviews. This company won't spent any time helping people.

I tried using this app, but the ad spend budget it recommends is huge. Either way, i tried it, and the app is only showing me how much money I've spent but nothing for conversions, sessions, etc... I have to go to their ad manager to view these numbers. Microsoft support has not been helpful in resolving these issues, and I was told that this is "expected behavior". In contrast, google advertising displays everything accurately.

Same as others. Products pending for forever, the feed never populates in the Microsoft Ads own site. I had to just import everything from Google Shopping instead. So basically I just manage everything in Google and it duplicates all changes every week to Microsoft, only way I could get it to work.

Horrible! Products Pending forever! One week past, no one product has approved. I have sent message no respond.

So my account got suspended immediately after I created the account. I was chatting with one of their teams and she promised to help me out with the platform. She didn't help me at all and I was told that's final. Like I haven't done anything yet. It's really hard to market our businesses these days, they're acting strange. Thank you for not wasting my time

Horrible Support! The App will not work and when screen shots are sent, the team is not helpful and somewhat arrogant. We have had 3 different support associates and too many emails asking for the same information. We cannot fix the errors in Shopify.

I have been trying to set this up for weeks and keep getting the error message "Oops, Sorry. An error occurred while processing your request, please retry or contact support team for help". I have tried reaching out to support through the Shopify app, through Micorosft Ads support number, and through their live chat and each time nothing gets accomplished.

Doesn't work. Emailed support 2 times with no reply. The system just says failed to create an ad every time. Microsoft I guess even has bugs in their Shopify app.