Microsoft Channel , 419 reseñas

I sell handmade candles in Canada. I was instantly banned and it took Shopify developers and support weeks to remove the buggy ad in my Admin. I tried appealing and they said it was permanent. This is an above-board company that is compliant in all ways possible. It's disgusting that a company as large as Microsoft will permanently ban advertisers for their small businesses, with no possibility of recourse or appeal, using AI. Do they not make enough money on SMB's behalf? I guess Candles are quite dangerous.

So my account got suspended immediately after I created the account. I was chatting with one of their teams and she promised to help me out with the platform. She didn't help me at all and I was told that's final. Like I haven't done anything yet. It's really hard to market our businesses these days, they're acting strange. Thank you for not wasting my time

App won't important any of my products, they're not even in pending, and it's been three days. This has been a waste of my time.

A really terrible experience. Already having a Microsoft Ads account, I tied signing in. You can not. You have to make a new account, so I did with my existing account. I gained access but Microsoft converted my account to the wrong type of account. Apparently, there are three different kinds of Ads accounts. After several hours with support, my issue was unresolved. A great example of why nobody uses Microsoft products.

Update: I have contacted their support team through email as suggested below. The answer remains the same - I do not have the right to know the reason. They block your account without any reason. Unfortunately, there is no transparency here. They will tell you that you don't have the right to know the reason.

Without any reason they suspend my account and block my email. A legitime store with all the permit from the government. Talk with customer services and they can give me a answer.

Block account without reason (they say we cant say reason because no reason) before setup, very bad service, i don't recommend Reply to Misrosoft:
I contacted your "support" they told me the same that my account is blocked for security (and cant say the reasons because no reason), if you dont accept trusted and real stores, so what is the meaning of this app?
and thank you for wasting my time

This is a haphazard app. It would not import our products into MS Ads, but it sure messed around with our conversion goals. Definitely NOT plug & play. MS pointed fingers at Shopify, when it's MS who coded this app. MS were trying to give us the run-around. We would have none of it and stopped BING advertising instead. Not worth the hassle.

The app does not automatically pull in the Brand or GTIN for each product from the information contained in Shopify. Microsoft Merchant Center then rejects the feed as the products do not contain Brand or GTIN. This essentially makes the app worthless as I have over 1000+ products and cannot manually add a brand and GTIN to each product one at a time.

somehow it's seems like Romania is yet again and one more time not on the list of '' supported country list ''