Microsoft Channel , 644 reseñas

Calificación general
4,3
Recuentos por nivel de calificación
  • El 64% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 15% de las calificaciones son de 1 estrellas
4 de abril de 2024

very bad
for 2 days I haven't been able to connect with my account
every time connection error try again later
and when trying to connect with live help customer must be connected with my account
I don't know what I can do

Home Hoard
Estados Unidos
24 días usando la aplicación
Microsoft respondió 8 de abril de 2024

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

2 de mayo de 2024

account rapidly (~2 days since creation) suspended for no obvious reason while i was trying to pay my outstanding balance. i was tying up loose ends because i was not satisfied with the way broad matches work and was ending my use of this service.

disapointing service and they made sure to finish with a bang.

Habits Chrétien - Christian Garments
Canadá
6 días usando la aplicación
Microsoft respondió 6 de mayo de 2024

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

18 de marzo de 2024

I registered an account for the company. I am the owner. Full papers. They locked my account right at the start. It's difficult to use.

Dipo Store
Estados Unidos
2 meses usando la aplicación
Microsoft respondió 19 de marzo de 2024

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

9 de enero de 2024

Hello esteemed authorities,

I became a member of your platform not long ago. Shortly after, I received an email confirming my membership. Due to a busy period, it took me 2-3 days before I had the chance to explore and learn about your platform. When I logged in, I was shocked to find out that my membership had been banned simply because I joined your platform. I was greatly surprised and saddened by the closure of my account just because I signed up to advertise on Microsoft. I reached out to your employee, DONNA, through the support section. I've been trying to explain the situation to her for a week. I explained that I had only signed up, that my membership was approved initially, but then, without even using your platform, it was banned after 2-3 days. I provided all our company documents and other necessary information. However, this person named DONNA didn't read any of my messages; she didn't even see what I had written. All she did was send me standard automated emails. No matter what I did, I couldn't reach her or make her understand my problem. It seemed she was doing everything possible not to help but rather to cause more harm. This situation is distressing.

Until now, we've been officially conducting business in the US, selling products, obtaining approvals from Google and similar social networks, and getting approvals from US banks. But for some reason, we can't get approval from you. This is truly beyond belief. Your support team sends us standard emails without bothering to read our messages. I don't think Microsoft can be such a simple organization. I'm looking for someone who is an expert in this matter and can assist me. I hope this message reaches the right individuals, and my account, closed merely for signing up, is reopened.

Lady Ros
Estados Unidos
2 meses usando la aplicación
Microsoft respondió 10 de enero de 2024

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

7 de marzo de 2024

I've also got suspended right after registration. Worst app ever. Now I'm under appeal.

JeepUniq
Estados Unidos
4 días usando la aplicación
Microsoft respondió 8 de marzo de 2024

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

11 de abril de 2024

Tried unsuccessfully to add a payment method. Used valid information for an active card but it was consistently rejected for not containing valid information. After trying a few times I saw that my account had been suspended for Violation of Egregious Policy.
Ridiculous waste of time although I probably should be happy. A process that starts this screwed up is not promising at all. Don't waste your time.

Slow Turnin Vinyl
Estados Unidos
Alrededor de 2 horas usando la aplicación
Microsoft respondió 15 de abril de 2024

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

24 de enero de 2024

Got suspended right after registration. Worst channel ever. And suspension upheld after appeal. Waste of time.

Q & W
Canadá
2 meses usando la aplicación
Microsoft respondió 26 de enero de 2024

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

26 de enero de 2024

I've spent hours with Microsoft advertising support but my products not synced as all other channels do. Please contact me and help.

SVE Jewels
Canadá
Alrededor de 21 horas usando la aplicación
Microsoft respondió 29 de enero de 2024

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

18 de octubre de 2023

We have been unable to get more than 1 product out of our entire catalog published and active, with no warnings or rejected products, and have been unable to generate any sales, despite excellent success with google ads. Not sure what the problem is, but the product sync does not seem to work for us, which is crucial, so our campaigns can only advertise one of our 100+ products.

Wasted a lot of money paying for $20 + per day campaigns that resulted in no sales.

Marie Sharp's Company Store
Estados Unidos
Alrededor de 1 año usando la aplicación
Microsoft respondió 19 de octubre de 2023

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

12 de mayo de 2024

pas eu de visualité concluente je ne vends absolument rien et je ne génère pas de traffic sur ma boutique en ligne c'est pas normal dutout

One Clic le coin des trouvailles
Canadá
Alrededor de 1 mes usando la aplicación
Microsoft respondió 13 de mayo de 2024

Merci pour vos commentaires. Nous sommes désolés d’apprendre que vous rencontrez des problèmes et nous aimerions vous aider à résoudre ce problème. Veuillez contacter notre équipe de support Microsoft Advertising à l’adresse msftadsappsupport@microsoft.com afin que nous puissions enquêter sur ce problème.