Reseñas (729)

Calificación general
4,3
Recuentos por nivel de calificación
  • El 65% de las calificaciones son de 5 estrellas
  • El 15% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 15% de las calificaciones son de 1 estrellas
5 de septiembre de 2024

It says theres an issue, when i try to click on the link to solve it and every time it says it bugs to a blank page

LAVISHLANDS
Canadá
12 meses usando la aplicación
Microsoft respondió 9 de septiembre de 2024

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

1 de agosto de 2024

This app is beyond garbage. I prefer Google, but figured I would give Microsoft a try and this app does not integrate well with Shopify whatsoever. Literally every button that was clicked would cause the app to crash. I tried to run an ad campaign and input my card and it crashed 5x in a row, which led to my account being locked. I tried to unlock my account by submitting my ID and the upload crashed several times in a row. Then they suspended my account and said we were being "suspicious." Yeah, not thanks. I will keep my advertising on Google and Facebook.

Dope Headwear
Estados Unidos
25 días usando la aplicación
Microsoft respondió 5 de agosto de 2024

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

9 de julio de 2024

I wish I can give 0 to this channel. none sense!! greedy !!! they offer the free listing tab, and when i click on it, I don't see my products. this channel is strange and useless. what a shame

Allmartdeal
Estados Unidos
Casi 4 años usando la aplicación
Microsoft respondió 10 de julio de 2024

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

31 de julio de 2024

can't get my info up

GreenEyes Design
Estados Unidos
Alrededor de 3 años usando la aplicación
Microsoft respondió 1 de agosto de 2024

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

22 de julio de 2024

Does not work. It tells you to login with the account you just used to log in. It repeats forever and you cannot ever fix it.

Trade-Army
Estados Unidos
Alrededor de 1 año usando la aplicación
Microsoft respondió 23 de julio de 2024

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

Fecha de modificación: 9 de julio de 2024

Update: I have now spent several hours appealing and calling support. They don't have any real people that work in the department. I would watch out for this app because they are taking a copy of your entire product catalog before they have even verified the account, and in my case they will not even get me a person to talk to. I feel like my data has been stolen from me and there is no one to talk to. I'm not sure what is going on with this app.

I setup everything and followed the directions exactly. Right after the account is setup I get an email saying the account is suspended and blocked for unusual activity... This is before I have even done anything at all other than to add a credit card to the account. It says that 1,000 plus variants are submitted and pending but if I click on anything in the account it says my access is blocked. I submitted some kind of appeal not sure what it was where it asked for my business documents. I get a response from support suggesting it will take 10 business days. This is just a time waster. Use Google Shopping and don't waste your time. The support wasted another 20 minutes without any result or changes. I will update my review if and when I can get the products to show up. I have no idea why they would do this when I followed the directions each step exactly! I also had a personal merchant account that I can access under my account without any problems. I am a shopify store with your Microsoft app... what in the world is the problem?

Adventure Parts, LLC
Estados Unidos
Alrededor de 1 mes usando la aplicación
Microsoft respondió 8 de julio de 2024

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

5 de julio de 2024

Hi there,

I wondering why our Microsoft Channel are not working
and didn't show up all of our product

Litedeer Homes
Canadá
Más de 1 año usando la aplicación
Microsoft respondió 8 de julio de 2024

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

9 de enero de 2024

Hello esteemed authorities,

I became a member of your platform not long ago. Shortly after, I received an email confirming my membership. Due to a busy period, it took me 2-3 days before I had the chance to explore and learn about your platform. When I logged in, I was shocked to find out that my membership had been banned simply because I joined your platform. I was greatly surprised and saddened by the closure of my account just because I signed up to advertise on Microsoft. I reached out to your employee, DONNA, through the support section. I've been trying to explain the situation to her for a week. I explained that I had only signed up, that my membership was approved initially, but then, without even using your platform, it was banned after 2-3 days. I provided all our company documents and other necessary information. However, this person named DONNA didn't read any of my messages; she didn't even see what I had written. All she did was send me standard automated emails. No matter what I did, I couldn't reach her or make her understand my problem. It seemed she was doing everything possible not to help but rather to cause more harm. This situation is distressing.

Until now, we've been officially conducting business in the US, selling products, obtaining approvals from Google and similar social networks, and getting approvals from US banks. But for some reason, we can't get approval from you. This is truly beyond belief. Your support team sends us standard emails without bothering to read our messages. I don't think Microsoft can be such a simple organization. I'm looking for someone who is an expert in this matter and can assist me. I hope this message reaches the right individuals, and my account, closed merely for signing up, is reopened.

Lady Ros
Estados Unidos
2 meses usando la aplicación
Microsoft respondió 10 de enero de 2024

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

2 de junio de 2024

The app is good in theory, but terrible in practice. While I was able to install the app, it wouldn't let me create a Microsoft Advertising Account. As someone who has used Google for many years with zero issues, I see why Microsoft Ads get such a bad rap. I'm going back to Google and never looking back.

Renovski
Estados Unidos
1 día usando la aplicación
Microsoft respondió 3 de junio de 2024

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

4 de abril de 2024

very bad
for 2 days I haven't been able to connect with my account
every time connection error try again later
and when trying to connect with live help customer must be connected with my account
I don't know what I can do

Home Hoard
Estados Unidos
24 días usando la aplicación
Microsoft respondió 8 de abril de 2024

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.