Microsoft Channel

Tried to connect this app on September 1st 2021, its November 17th 2021. It will not connect to my Microsoft Merchant Center. Microsoft support is terrible. The email exchange is up to 33, not counting the automatic emails you get daily telling you they haven't resolved your issue. Its been exhausting, only FedEx is a worse customer service experience.

Terrible customer service. I had an issue that they told me they resolved, but they did not in fact get the issue resolved. As a result, I have lost money due to their poor service.

Does not work, Looking for another App. I have downloaded and reinstalled multiple times to see if it works - Keeps getting this Error "We're currently unable to validate your
credentials. Please disconnect and then
reconnect to your Microsoft Advertising account
to fix this issue." However there is no prompts or option to connect to the Microsoft Advertising Account. I reached out to Support ...

It is crappy app with no support whatsoever! I set everything up and I started the marketing. All thumbs up, except no ads are running and nothing happens. It has been like that since October 8th! and after writing to support, I got nothing!

Same as others. Products pending for forever, the feed never populates in the Microsoft Ads own site. I had to just import everything from Google Shopping instead. So basically I just manage everything in Google and it duplicates all changes every week to Microsoft, only way I could get it to work.

Instantly disapproved within hours of installation, as well as "suspended" with no explanation, nor any ability to rectify the situation. Don't waste your time installing this thing.

No help from worthless chat, either. I get the same message other people have received.

WORTHLESS SUPPORT. No help whatsoever, no information on their "DECISION" to not allow my store on the platform. Clowns.

if someone can please contact us because we cannot even get past the sign in page so we cant do anything

So far it's been a bust. The one star review reflects that I can't get the app to actually working. Every-time I hit the product tab I get a "Failed to Loads Product Data" error.

*** Developer Reply to this review is not correct. The app displays products when using the Chrome browsers but when I use Safari the app shows that "product data could not load" . Also, only 44 show as being published. ...

I don't know how other Shopify stores have managed to get this app to work (according the recent reviews) but for the life of me (and MS support and Shopify support) it will not work. I am so disappointed too. I keep getting a message saying "cannot validate your credentials at this time, etc." I've been uninstalling and (attempting) reinstalling multiple times over the past week and still ...

WOW! This app is broken. It copied our Google Ads campaign and charged us for that, which we did not authorise, in addition to the campaign we did set up through Microsoft. Then every time we changed the budget for th microsoft campaign it would just create a new campaign and add it to the campaign we changed the budget on; so we were getting charged twice. As such we shut down all Microsoft Ads. ...