Avis (725)
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Won't connect. many errors. Contacted support but they can't fix anything. This is a complicated system and it seems all roads lead to errors that require great time and effort to resolve. Why am I trying to give you my money?? **update** They appear to use an AI for customer service now. A very Dumb AI. I'm getting generic emails saying the reason my website was disapproved was no SSL on my cart.I reply saying it has SSL and i get another same email saying the same thing... BUT! they won't check the actual website to see if the error is on their end. (which it is)....FYI ALL SHOPIFY WEBSITES HAVE SSL ON THEIR CARTS!!! I'm done with this company, their unhelpful emails, and lack of humans. Even the replies on this review are just generic copy/paste answers written the exact same on many other reviews. This company won't spent any time helping people.
Thank you for your review. We have reviewed this feedback, and have taken a look at scenarios where advertisers might have a valid SSL checkout but are still facing issues like you describe.
We have fixed the issue for you. Please try out the app. I want to let you know that you have our most sincere apologies for the issues you have experienced, but if you if you ever need any additional assistance or have questions please email us at msftadsappsupport@microsoft.com.
I used this app to help me grow my online business. I use it to help me get my store's name in front of as many people as I can with little=to-no effort.
Thank you for your review. Glad to hear that we've been able to assist you in growing your business. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at msftadsappsupport@microsoft.com.
I tried using this app, but the ad spend budget it recommends is huge. Either way, i tried it, and the app is only showing me how much money I've spent but nothing for conversions, sessions, etc... I have to go to their ad manager to view these numbers. Microsoft support has not been helpful in resolving these issues, and I was told that this is "expected behavior". In contrast, google advertising displays everything accurately.
Thank you for your review. Sorry you are experiencing issues with our app.
we are looking into your issue, and will get back with you on how we can resolve this as soon as possible.
Great customer service! Someone live to talk to instantly. No waiting 3 days for a phone call. Helped me with my issues.
Thank for your review! We're so glad you're enjoying the app and am finding it useful. If you should have any additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.
The sales channel is great and very easy to setup and to use. We have yet to see any traffic funneled from Microsoft, but we are hopeful
Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com
I found the setup and ease of use and API connection 1000X better than the Google setup, which is why I tried the Microsoft Channel.
Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.
DO NOT use this app. It's set up in such a way that it will start advertising campaigns on its own without you knowing about it until you get a bill.
Thank you for your feedback. I'm sorry that you have been facing issues with the charges on your account. We care a lot about your experience, and would like to better understand the issues you have been experiencing on our platform. Please reach out to us at msftadsappsupport@microsoft.com. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
I had the best, #1 customer support with Microsoft. Advertising team called and followed up with phone calls & emails....to address my issues. So far Microsoft is the only company with LIVE support.
Thank you for your review! We are pleased to hear that you are enjoying the app and finding it helpful for your business.
I used this app to help me set/up my shopify store and it was very helpful and easy to use. The instructions were fluent and self explanatory to follow through-out the sessions.
Thank you for your review! Glad to hear that we've been able to assist you in growing your business, and that the setup was fast and easy. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at msftadsappsupport@microsoft.com.
great app. one of the best app for any ecom business, helping businesses to publish products on microsoft and binge. Awesome always
Thank you for your review! We are pleased to hear that you are enjoying the app and finding it helpful for your business.