Avis (728)

Note globale
4,3
Nombre d’avis par note
  • 65 % des avis sont des avis à 5 étoiles
  • 15 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 15 % des avis sont des avis à 1 étoiles
28 octobre 2021

The app was working great until it stopped for no apparent reason. Now it is bound to the wrong place and we cannot connect it. Support is a nightmare with no actual person to troubleshoot. Be prepared for days on support with no fix in site.

Tuscola Pain and Wellness Center
États-Unis
5 mois d’utilisation de l’application
Microsoft a répondu 29 octobre 2021

Thank you for the feedback. After looking into this further we have taken action to correct this issue for you. Please try again, and if you continue to face into any issues ...

15 juin 2021

Horrible Support! The App will not work and when screen shots are sent, the team is not helpful and somewhat arrogant. We have had 3 different support associates and too many emails asking for the same information. We cannot fix the errors in Shopify.

Prince of Scots
États-Unis
5 mois d’utilisation de l’application
Microsoft a répondu 8 juillet 2021

Thank for your feedback! We're sorry to hear that you're not having a great experience with our app and support. We continue to strive to improve our products and would love ...

29 novembre 2022

It’s been 8 days and my product still haven’t been reviewed. I don’t understand the delay. I missed Black Friday

Lovely-WomenWear
États-Unis
4 mois d’utilisation de l’application
Microsoft a répondu 30 novembre 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out ...

30 octobre 2020

It is crappy app with no support whatsoever! I set everything up and I started the marketing. All thumbs up, except no ads are running and nothing happens. It has been like that since October 8th! and after writing to support, I got nothing!

DragonFire Glass Cremation Jewelry
États-Unis
11 mois d’utilisation de l’application
Microsoft a répondu 18 novembre 2020

Thank for your feedback! We're sorry to hear that you're having a hard time with getting your ads running. We will have someone from our team reach out to you for additional ...

6 mars 2023

Microsoft is probably the worst company they blocked my business for no reason. Saying it was a security issue and then just blocking me after verifying.

Iva Lash
États-Unis
4 mois d’utilisation de l’application
Microsoft a répondu 14 mars 2023

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team ...

Modifié le 1 octobre 2021

Won't connect. many errors. Contacted support but they can't fix anything. This is a complicated system and it seems all roads lead to errors that require great time and effort to resolve. Why am I trying to give you my money?? **update** They appear to use an AI for customer service now. A very Dumb AI. I'm getting generic emails saying the reason my website was disapproved was no SSL on my cart ...

Carver Maker
Canada
4 mois d’utilisation de l’application
Microsoft a répondu 21 septembre 2021

Thank you for your review. We have reviewed this feedback, and have taken a look at scenarios where advertisers might have a valid SSL checkout but are still facing issues ...

20 septembre 2021

I tried using this app, but the ad spend budget it recommends is huge. Either way, i tried it, and the app is only showing me how much money I've spent but nothing for conversions, sessions, etc... I have to go to their ad manager to view these numbers. Microsoft support has not been helpful in resolving these issues, and I was told that this is "expected behavior". In contrast, google ...

Ron Herman
États-Unis
4 mois d’utilisation de l’application
Microsoft a répondu 21 septembre 2021

Thank you for your review. Sorry you are experiencing issues with our app.
we are looking into your issue, and will get back with you on how we can resolve this as soon as ...

25 juin 2021

DO NOT use this app. It's set up in such a way that it will start advertising campaigns on its own without you knowing about it until you get a bill.

Purple Metro
Canada
3 mois d’utilisation de l’application
Microsoft a répondu 24 août 2021

Thank you for your feedback. I'm sorry that you have been facing issues with the charges on your account. We care a lot about your experience, and would like to better ...

24 juin 2023

After integrating the Microsoft channel into my Shopify store, I promptly received a notification stating, "We regret to inform you that your store cannot be approved after careful review. Please reach out to Microsoft Advertising Support." It was perplexing to receive such a swift response, so I contacted the Microsoft team for clarification. Unfortunately, they informed me that my account had ...

Fleurlovin
États-Unis
3 mois d’utilisation de l’application
Microsoft a répondu 26 juin 2023

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team ...

Modifié le 25 octobre 2019

So far it's been a bust. The one star review reflects that I can't get the app to actually working. Every-time I hit the product tab I get a "Failed to Loads Product Data" error.

*** Developer Reply to this review is not correct. The app displays products when using the Chrome browsers but when I use Safari the app shows that "product data could not load" . Also, only 44 show as being published. ...

Super Cichlids
États-Unis
7 mois d’utilisation de l’application
Microsoft a répondu 25 octobre 2019

Thank you for your interest in the Microsoft Advertising app. We have reviewed your account and everything looks to be working as expected. If you should have any additional ...