Avaliações (729)

Classificação geral
4,3
Número por nível de avaliação
  • 65% das avaliações são de 5 estrelas
  • 15% das avaliações são de 4 estrelas
  • 4% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 15% das avaliações são de 1 estrelas
2 de maio de 2024

account rapidly (~2 days since creation) suspended for no obvious reason while i was trying to pay my outstanding balance. i was tying up loose ends because i was not satisfied with the way broad matches work and was ending my use of this service.

disapointing service and they made sure to finish with a bang.

Habits Chrétien - Christian Garments
Canadá
6 dias usando o app
Microsoft deixou uma resposta 6 de maio de 2024

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

18 de março de 2024

I registered an account for the company. I am the owner. Full papers. They locked my account right at the start. It's difficult to use.

Dipo Store
Estados Unidos
2 meses usando o app
Microsoft deixou uma resposta 19 de março de 2024

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

24 de janeiro de 2024

Got suspended right after registration. Worst channel ever. And suspension upheld after appeal. Waste of time.

Q & W
Canadá
2 meses usando o app
Microsoft deixou uma resposta 26 de janeiro de 2024

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

7 de março de 2024

I've also got suspended right after registration. Worst app ever. Now I'm under appeal.

JeepUniq
Estados Unidos
4 dias usando o app
Microsoft deixou uma resposta 8 de março de 2024

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

26 de janeiro de 2024

I've spent hours with Microsoft advertising support but my products not synced as all other channels do. Please contact me and help.

SVE Jewels
Canadá
Aproximadamente 21 horas usando o app
Microsoft deixou uma resposta 29 de janeiro de 2024

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

11 de abril de 2024

Tried unsuccessfully to add a payment method. Used valid information for an active card but it was consistently rejected for not containing valid information. After trying a few times I saw that my account had been suspended for Violation of Egregious Policy.
Ridiculous waste of time although I probably should be happy. A process that starts this screwed up is not promising at all. Don't waste your time.

Slow Turnin Vinyl
Estados Unidos
Aproximadamente 2 horas usando o app
Microsoft deixou uma resposta 15 de abril de 2024

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

12 de maio de 2024

pas eu de visualité concluente je ne vends absolument rien et je ne génère pas de traffic sur ma boutique en ligne c'est pas normal dutout

One Clic le coin des trouvailles
Canadá
3 meses usando o app
Microsoft deixou uma resposta 13 de maio de 2024

Merci pour vos commentaires. Nous sommes désolés d’apprendre que vous rencontrez des problèmes et nous aimerions vous aider à résoudre ce problème. Veuillez contacter notre équipe de support Microsoft Advertising à l’adresse msftadsappsupport@microsoft.com afin que nous puissions enquêter sur ce problème.

24 de maio de 2023

After days of working with customer support, this channel still isn't working. In normal MS fashion, the software is cumbersome to setup and doesn't work properly. Error messages are ambiguous and the setup directions are incomplete. The time it has taken to set up this one channel has been more than all the other combined. The only thing that make me keep trying it the conversion rate through bing is higher than google for my shop. I'll try a few more days but at some point, I will give up.

Danger Close Apparel
Estados Unidos
Quase 4 anos usando o app
Microsoft deixou uma resposta 25 de maio de 2023

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

27 de maio de 2020

Don't you realize there is a whole world beyond US and Canada? When is this going to be rolled out to the UK or am I missing something?

Glitter Fabric World
Reino Unido
Mais de 3 anos usando o app
Microsoft deixou uma resposta 29 de julho de 2020

Thank you for your interest and feedback in the Microsoft Advertising app. This is not a market that is currently supported at this time, however your feedback is extremely important to us as we're always looking to improve our products. In the meantime if you should have any additional feedback or questions please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

25 de outubro de 2019

I have been trying to set this up for weeks and keep getting the error message "Oops, Sorry. An error occurred while processing your request, please retry or contact support team for help". I have tried reaching out to support through the Shopify app, through Micorosft Ads support number, and through their live chat and each time nothing gets accomplished.

Roccstar
Estados Unidos
Aproximadamente 3 anos usando o app
Microsoft deixou uma resposta 11 de novembro de 2019

Thank you for your interest in the Microsoft Advertising app. I'm sorry that you are having issues setting it up. I went ahead and looked into your account on Microsoft Advertising and it appears that you have an active campaign. Please reach out to us directly at msftadsappsupport@microsoft.com. If you could include screenshots of the error you are getting that would be very helpful as well since we cannot see your Shopify experience.