Microsoft Channel

Got suspended right after registration. Worst channel ever. And suspension upheld after appeal. Waste of time.

The app isn't working the way it should and you end up just flushing your money. I own several stores and all have same issue. Support is terrible! They use every chance to send you off. I'm a month into having contacted them and they still have their heads in the clouds. The ISSUE: it won't pass Product Type into Microsoft Ads account and it's impossible to categorize products there without it. Can be done manually if you have 10 products, but when you have multiple stores and thousands of products... For a paid product, one that is used by thousands of stores this is beyond unprofessional and unethical.

I registered an account for the company. I am the owner. Full papers. They locked my account right at the start. It's difficult to use.

App no longer works, and No feeds are generated. Only a blank screen loads. 5 days and Microsoft support have yet to respond to 3 tickets. It's useless.

ZERO to ABSOLUTELY USELESS App Support. 99% of staff seems to be located in India, don't speak proper ENGLISH, and communicate via canned responses which lead you to nowhere in resolving any issues you might have because they are not understood or cared for in first place. Total waste of time contacting them. Sad to see how "far" Microsoft has come as a company. ProTip: If you check out all the "canned" responses to the negative reviews on here, one should see the pattern off "support and quality of support" for this app rather quickly without having to ever install it. Unfortunately we didn't know better at first.

The credit card can't be bound, it keeps reporting an error, it keeps cycling through the steps like this.

Very disappointed in this app. When setting up my store, their customer service team gave me the wrong info and I had to make a completely new store. Now they are saying the new one I make may not get approved. Very upset with the misdirection and help from their team. When confronting them to fix it they basically told me they dont know how.... Dont waste your money.

I got a generic disapproval email for the platform. I reached out to support, which took roughly an hour of chatting. After a day of investigation, I got back "your store will remain inactive. For privacy and security reasons, we cannot provide details around your specific store" which seems to kinda defeat the purpose of contacting support.

It was frustrating to spend a lot of time on my end and provide so much data to them with this outcome. Additionally, the support team seemed kinda trigger happy on selling me on other unrelated advertising products, which is super annoying.

Do not attempt to use this app if:
• your store name uses an ampersand (&) because Microsoft Advertising won’t allow you to use it.
• you sell products that require you to use an estimated sign (℮) in the product variants because MA doesn't understand what it is. I had a horrible user experience attempting to set up my MA account, so I followed their links to submit feedback. My email was returned to me because their IT would only allow individuals within Microsoft to use the email alias publicly displayed. I tried using another link to give feedback and that returned a 404 page. I am still trying to delete my account but their help pages are out of date. I am going to require the use of a support specialist because the site won’t give me a clear way to delete my account. I wasted a lot of time trying to get this tool to work for my business. I would not recommend this app.

Hello esteemed authorities,

I became a member of your platform not long ago. Shortly after, I received an email confirming my membership. Due to a busy period, it took me 2-3 days before I had the chance to explore and learn about your platform. When I logged in, I was shocked to find out that my membership had been banned simply because I joined your platform. I was greatly surprised and saddened by the closure of my account just because I signed up to advertise on Microsoft. I reached out to your employee, DONNA, through the support section. I've been trying to explain the situation to her for a week. I explained that I had only signed up, that my membership was approved initially, but then, without even using your platform, it was banned after 2-3 days. I provided all our company documents and other necessary information. However, this person named DONNA didn't read any of my messages; she didn't even see what I had written. All she did was send me standard automated emails. No matter what I did, I couldn't reach her or make her understand my problem. It seemed she was doing everything possible not to help but rather to cause more harm. This situation is distressing.

Until now, we've been officially conducting business in the US, selling products, obtaining approvals from Google and similar social networks, and getting approvals from US banks. But for some reason, we can't get approval from you. This is truly beyond belief. Your support team sends us standard emails without bothering to read our messages. I don't think Microsoft can be such a simple organization. I'm looking for someone who is an expert in this matter and can assist me. I hope this message reaches the right individuals, and my account, closed merely for signing up, is reopened.