Microsoft Channel

Terrible communication. Vague instructions. Horrible experience with little guidance or feedback. Process is convoluted and overly complex compared to other platforms such as Google Adwords.

It's my first time using this app. the setup was very easy and well-detailed. I like Microsoft product .

*UPDATE* 4/26 Continued refusal to escalate from "John"

*UPDATE* 4/14 Additional canned responses but no resolution or indication that the issue has been escalated.

*UPDATE* 4/11 Additional rude response from "John" No response from msftadsappsupport@microsoft.com Ya think they just post canned responses here?

*UPDATE* 4/10 Canned response from "John" saying they performed a review and the account would remain suspended. No. They performed NO review. No contact with us was made to verify any information.

*UPDATE* 4/8 Still no response from Microsoft. Notice that many of the positive reviews below are from people that review immediately after install but before the approval process.

Clunky signup process that creates an irrelevant ad campaign before you can start.

Then a useless review process that denies your account with no reason given and no support to solve the problem.

Don't waste your time and money. Google isn't much better but at least you can get a campaign running in a couple hours.

I used this in setting up my Shopify Store. It took a bit to get everything clear but that was because I was new to Shopify.

I'm very excited to experience this app to help grow sales. This is known to be a well trusted app. I would highly recommend this app

I used this app to help me do better to market our products to get best quality products and services for low cost.

The app is out-of-date and shopify says it's not supported.

I am sure lots of people have this problem now.

Waiting up to 7 days as per microsoft.

This is the worst experience I've had with an app on Shopify, after two weeks of back and forth I still couldn't get my account setup and then I was told I couldn't advertise with on MS Ads (no reason given), the customer service was horrible. Do yourself a favor and don't waste time with this one, Use Google Ads.

Neil with Microsoft Advertising has helped tremendously. Setting up the Merchant Center Account has bee quite a challenge for over a week and Microsoft is still trying to get that account activated and has an open ticket

Terrible and useless. Suspended my account just as I was setting up payment, then closed it permanently without given reason to even rectify the issue. Just stick with google ads.