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I used to set up ads for my store. They were very detailed and let me know right away what I needed to do.
Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.
nice app to use, easy to connect waiting on the product feed to populate will come back to this review and update it
Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com
*UPDATE* 4/26 Continued refusal to escalate from "John"
*UPDATE* 4/14 Additional canned responses but no resolution or indication that the issue has been escalated.
*UPDATE* 4/11 Additional rude response from "John" No response from msftadsappsupport@microsoft.com Ya think they just post canned responses here?
*UPDATE* 4/10 Canned response from "John" saying they performed a review and the account would remain suspended. No. They performed NO review. No contact with us was made to verify any information.
*UPDATE* 4/8 Still no response from Microsoft. Notice that many of the positive reviews below are from people that review immediately after install but before the approval process.
Clunky signup process that creates an irrelevant ad campaign before you can start.
Then a useless review process that denies your account with no reason given and no support to solve the problem.
Don't waste your time and money. Google isn't much better but at least you can get a campaign running in a couple hours.
Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.
It was not easy for me to set up. I am not sure what I was doing.
Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this
I used this app for a lot of useful things that you would wanna know about, you should go try it out.
Thank for your review! We're so glad you're enjoying the app and am finding it useful. If you should have any additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.
This is the worst experience I've had with an app on Shopify, after two weeks of back and forth I still couldn't get my account setup and then I was told I couldn't advertise with on MS Ads (no reason given), the customer service was horrible. Do yourself a favor and don't waste time with this one, Use Google Ads.
We appreciate this feedback. We apologize for the dissatisfactory experience you have had when using our app. After reviewing issues like what you described above our team has made some changes to the way these scenarios are handled. The next time you use the app you should no longer be experiencing the same difficulties you have described.
If you face any additional issues with using the app please don't hesitate to reach out to us at msftadsappsupport@microsoft.com.
Terrible and useless. Suspended my account just as I was setting up payment, then closed it permanently without given reason to even rectify the issue. Just stick with google ads.
Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.
I am using this app to Market my online store to drive more sales and brand awareness to the social and Injustice
Thank for your review! We're so glad you're enjoying the app and am finding it useful. If you should have any additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.
no way to complete the setup via shopify. cannot set target country or default language. at present it is useless
Thank you so much for your interest in the Microsoft Advertising app. It looks like you are in a region we do not support. At this time, this app is only available for U.S. and Canada. However, you can get set up with Microsoft Shopping campaigns here: https://about.ads.microsoft.com/en-us/solutions/ad-products/shopping-campaigns.
We have since limited the availability of the app to just U.S. and Canadian markets. We are hoping to expand the app into all Microsoft Shopping campaign eligible markets in the near future. If you should have any additional questions, please reach out to us directly at msftadsappsupport@microsoft.com. We apologize for any inconvenience this may have caused you.
Without any reason they suspend my account and block my email. A legitime store with all the permit from the government. Talk with customer services and they can give me a answer.
Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.