评论 (664)

整体评分
4.3
每个评分等级的数量
  • 64% 的评分是 5 星
  • 15% 的评分是 4 星
  • 4% 的评分是 3 星
  • 2% 的评分是 2 星
  • 15% 的评分是 1 星
2022年11月15日

The credit card can't be bound, it keeps reporting an error, it keeps cycling through the steps like this.

Madison Avenue Sunglasses
美国
大约1个月 人在使用应用
Microsoft已回复 2022年11月15日

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

2021年12月11日

Doesn't work. Emailed support 2 times with no reply. The system just says failed to create an ad every time. Microsoft I guess even has bugs in their Shopify app.

Karla and Co.
美国
大约1个月 人在使用应用
Microsoft已回复 2021年12月15日

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com If you continue to have issues when using our app.

2023年4月4日

Absolutely awful. They just immediately ban businesses for no reason whatsoever. I deleted the app and will not use their products from this point on.

Freewheelin
美国
29天 人在使用应用
Microsoft已回复 2023年4月5日

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

2020年11月20日

WARNING! Do not think that the ridiculous amount of money that Microsoft will charge you to run ads, will be used to advertise your store! Even if you type in your full websites URL address, your store probably wont show up, and now they have added a nice little pop when people are about to purchase a product on your store, showing cheaper priced deals at competitors stores...get this.. your suppliers sites, such as; DH GATE, Aliexpress etc. DISGUSTING AND DIRTY!! I am immediately uninstalling anything Microsoft, and warning all the small business owners I know of this shady business. I am in shock how deceiving Microsoft has become.

Healthy Hair Land
加拿大
23天 人在使用应用
Microsoft已回复 2020年12月10日

Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.

编辑时间:2022年9月17日

As many other businesses Microsoft suspended our AD account 10 minutes after we created it. They gave no reason and when we contacted support they said the decision is final and they cannot give a reason. It is funny because we have verified accounts on almost all other platforms, Google, FB, Tiktok, Twitter, Linkedin, Pinterest and run ads and sell on these platforms It seems like they have a very biased AI that just suspends account and they have no recourse. Even emails sent to support come up with an auto response that Account is suspended but they cannot tell the reason.

Arab Canvas
美国
23天 人在使用应用
Microsoft已回复 2022年9月19日

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

2022年3月23日

The app does not automatically pull in the Brand or GTIN for each product from the information contained in Shopify. Microsoft Merchant Center then rejects the feed as the products do not contain Brand or GTIN. This essentially makes the app worthless as I have over 1000+ products and cannot manually add a brand and GTIN to each product one at a time.

DIFF Eyewear
美国
22天 人在使用应用
Microsoft已回复 2022年3月25日

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

2021年3月3日

- The autofeed worked only for 1 time (initial feed)
- No support
its a time-waster, use 3rd party app to feed

Wealers
美国
21天 人在使用应用
Microsoft已回复 2021年3月5日

Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.

编辑时间:2023年4月26日

*UPDATE* 4/26 Continued refusal to escalate from "John"

*UPDATE* 4/14 Additional canned responses but no resolution or indication that the issue has been escalated.

*UPDATE* 4/11 Additional rude response from "John" No response from msftadsappsupport@microsoft.com Ya think they just post canned responses here?

*UPDATE* 4/10 Canned response from "John" saying they performed a review and the account would remain suspended. No. They performed NO review. No contact with us was made to verify any information.

*UPDATE* 4/8 Still no response from Microsoft. Notice that many of the positive reviews below are from people that review immediately after install but before the approval process.

Clunky signup process that creates an irrelevant ad campaign before you can start.

Then a useless review process that denies your account with no reason given and no support to solve the problem.

Don't waste your time and money. Google isn't much better but at least you can get a campaign running in a couple hours.

ThreeRidgesGearCo
美国
18天 人在使用应用
Microsoft已回复 2023年4月10日

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

2021年7月17日

This is the worst experience I've had with an app on Shopify, after two weeks of back and forth I still couldn't get my account setup and then I was told I couldn't advertise with on MS Ads (no reason given), the customer service was horrible. Do yourself a favor and don't waste time with this one, Use Google Ads.

Successful Pursuits
美国
16天 人在使用应用
Microsoft已回复 2021年8月24日

We appreciate this feedback. We apologize for the dissatisfactory experience you have had when using our app. After reviewing issues like what you described above our team has made some changes to the way these scenarios are handled. The next time you use the app you should no longer be experiencing the same difficulties you have described.

If you face any additional issues with using the app please don't hesitate to reach out to us at msftadsappsupport@microsoft.com.

2023年4月29日

Terrible and useless. Suspended my account just as I was setting up payment, then closed it permanently without given reason to even rectify the issue. Just stick with google ads.

Opal7
美国
15天 人在使用应用
Microsoft已回复 2023年5月1日

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.