評價 (657)

整體評分
4.3
各級評分數量
  • 63% 的評分為 5 顆星
  • 15% 的評分為 4 顆星
  • 4% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 15% 的評分為 1 顆星
2021年4月11日

The app isn't working the way it should and you end up just flushing your money. I own several stores and all have same issue. Support is terrible! They use every chance to send you off. I'm a month into having contacted them and they still have their heads in the clouds. The ISSUE: it won't pass Product Type into Microsoft Ads account and it's impossible to categorize products there without it. Can be done manually if you have 10 products, but when you have multiple stores and thousands of products... For a paid product, one that is used by thousands of stores this is beyond unprofessional and unethical.

Medicinal Supplies
美國
使用應用程式 2個月
Microsoft 已回覆 2021年4月13日

March 5, 2021
Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.

2021年1月26日

Do not attempt to use this app if:
• your store name uses an ampersand (&) because Microsoft Advertising won’t allow you to use it.
• you sell products that require you to use an estimated sign (℮) in the product variants because MA doesn't understand what it is. I had a horrible user experience attempting to set up my MA account, so I followed their links to submit feedback. My email was returned to me because their IT would only allow individuals within Microsoft to use the email alias publicly displayed. I tried using another link to give feedback and that returned a 404 page. I am still trying to delete my account but their help pages are out of date. I am going to require the use of a support specialist because the site won’t give me a clear way to delete my account. I wasted a lot of time trying to get this tool to work for my business. I would not recommend this app.

Filigree & Shadow
美國
使用應用程式 大約2個月
Microsoft 已回覆 2021年2月27日

Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.

2020年11月13日

You cannot remove your payment information once it's entered without contacting Microsoft and you cannot delete an account at all. They do not allow deletion just inactivity.

Tip-Top Shaper
美國
使用應用程式 大約2個月
Microsoft 已回覆 2020年11月18日

Thank for your feedback! We're sorry to hear that you're having a hard time with the payment component. We will have someone from our team reach out to you for additional support. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.

2023年3月2日

App no longer works, and No feeds are generated. Only a blank screen loads. 5 days and Microsoft support have yet to respond to 3 tickets. It's useless.

DogTuff
美國
使用應用程式 大約2個月
Microsoft 已回覆 2023年3月14日

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

2022年12月24日

I got a generic disapproval email for the platform. I reached out to support, which took roughly an hour of chatting. After a day of investigation, I got back "your store will remain inactive. For privacy and security reasons, we cannot provide details around your specific store" which seems to kinda defeat the purpose of contacting support.

It was frustrating to spend a lot of time on my end and provide so much data to them with this outcome. Additionally, the support team seemed kinda trigger happy on selling me on other unrelated advertising products, which is super annoying.

MOJ
美國
使用應用程式 大約2個月
Microsoft 已回覆 2023年1月2日

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

編輯時間:2023年2月23日

set up an account to launch my store. some thing went wrong i was told to delete it and redownload it and it locked my account. microsoft they said its permanently locked

Irfox Home
美國
使用應用程式 大約2個月
Microsoft 已回覆 2023年2月24日

Thank you for your feedback. We are truly sorry to hear about the issues you are facing with the charges on your account. Please reach out to us at msftadsappsupport@microsoft.com so that we can better understand the issues you have been experiencing on our platform. We are committed to helping you get set up to start running your ads with Microsoft Advertising.

2023年9月15日

nice

APPLINE
美國
使用應用程式 28天
Microsoft 已回覆 2023年9月18日

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

2022年11月15日

The credit card can't be bound, it keeps reporting an error, it keeps cycling through the steps like this.

Madison Avenue Sunglasses
美國
使用應用程式 大約1個月
Microsoft 已回覆 2022年11月15日

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

2021年12月11日

Doesn't work. Emailed support 2 times with no reply. The system just says failed to create an ad every time. Microsoft I guess even has bugs in their Shopify app.

Karla and Co.
美國
使用應用程式 大約1個月
Microsoft 已回覆 2021年12月15日

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com If you continue to have issues when using our app.

2023年4月4日

Absolutely awful. They just immediately ban businesses for no reason whatsoever. I deleted the app and will not use their products from this point on.

Freewheelin
美國
使用應用程式 29天
Microsoft 已回覆 2023年4月5日

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.