Microsoft Channel , 600 reviews

Overall rating
4.3
Counts per rating level
  • 63% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and reliable product syncing. They find its advertising features beneficial, often leading to increased sales. The customer service is noted as responsive and helpful. The app is also praised for its easy installation and setup, making it accessible for beginners.

October 4, 2023

Extremely hard to edit your product's Microsoft shopping fields needed for Microsoft Merchant Center and Microsoft Advertising. There is no way in the MS Channel app to search for your product, so you have to scroll through dozens of pages of unsorted items. And it's very slow. They used to integrate better with access to a specific product's MS shopping fields from the shopify product page, but this integration no longer works.

Slate Avenue
United States
About 3 years using the app
Microsoft replied October 5, 2023

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

October 17, 2023

I am not seeing a lot of traffic just yet. But I like the ease of integration with Shopify. I am hopeful as I lest. The app and make changes.

Ashay By The Bay
United States
3 months using the app
Microsoft replied October 18, 2023

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

March 14, 2024

The app worked great, until we upgraded to Shopifys new TY and Order Status page. Now it seems the conversion script doesnt work anymore. I am seeing the Microsoft Channel in my Customer Events Pixels page, however it says disconeected.

Can anyone tell me if this is still being integrated or perhaps I have a bug?

SoftwareCW
United States
Microsoft replied March 15, 2024

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

March 20, 2023

How can I write a review when I'm still trying to set it up?? I'll be happy to write a review once I have the app installed and see how it works.

Faux Real Florals by Yasmin
United States
6 months using the app
Microsoft replied March 21, 2023

Thank you for your review and for your feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

September 5, 2023

Connecting was a little better today. Usually stressful.

Premium Supply
United States
12 months using the app
Microsoft replied September 6, 2023

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

March 26, 2023

Tells me a have my products active but screen says there is an issue. Very confusing trying to get it all to work with not a lot of support.

The Grouchy Princess
United States
3 months using the app
Microsoft replied April 6, 2023

Thank you for your review and for your feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

August 4, 2023

good experience overall. will buy again.................................................................

My Store
United States
21 days using the app
Microsoft replied August 7, 2023

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

March 26, 2023

It was not easy for me to set up. I am not sure what I was doing.

Homiefy
United States
About 1 month using the app
Microsoft replied April 6, 2023

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this

December 4, 2022

I used this app to increase sales.. What I dont like is that to complete the full setup process it seems you need to install this app.

MLX Fashions
United States
Almost 2 years using the app
Microsoft replied December 5, 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

Edited August 3, 2022

I has taken me a long time. For this I think a platform must be created that is user friendly and perhaps guided instruction supplied. The assumption is, everyone is a super kryptonite programmer but actually what you get and paid for is a daily secretary. We are dealing with structural matters..hehe For advertising you may need a secretary actually an advertising person with know how that includes programming. So, yah, most will not be programmers and that has turned into secretarial clerical business which cost 5$ an hour..I think.

The Lucks
United States
11 months using the app
Microsoft replied February 17, 2022

Thank you for your review. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.