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Is anybody using Clarity Brand Agents? We changed all the products in our store a month ago, but its still showing all the old products to customers. Shouldn't there be a 'Regenerate' button somewhere? We tried their Support email but nobody ever answers (you don't even get an acknowledgement of your enquiry).
The discount displayed is wrong, and there's no customer service, no one answer any chat or email
Very frustrating setup experience. I tried to install and connect Microsoft Clarity with my Shopify store, but the system would not let me log in or properly link my account. I received an error saying that the email address linked to the Clarity project could not be retrieved.
This is especially disappointing because I wanted to use Clarity for analytics and customer behaviour insights, but I could not even complete the basic setup. The login/account linking process is confusing and does not work properly for business users.
At this stage, I cannot recommend it until Microsoft makes the Shopify connection and login process much easier and more reliable.
Hi Tropical Glass!
We are sorry you are facing difficulties with the setup. Please, reach out to clarityms@microsoft.com with the Clarity project ID you're trying to link to help resolve this issue.
Just doesnt work. trying to setup but never completes on the setup page. just stuck in the getting started tab even though ive completed all the steps.
I suddenly started getting a 403 error in my shopify that forbid access to clarity.
Hi Seyuri!
We’re sorry for the inconvenience. We experienced a temporary service outage that caused the 403 access error. The issue has now been resolved, and you should be able to access Clarity from your Shopify store as usual.
If you continue to experience any issues, please contact clarityms@microsoft.com with your project ID and shop URL so we can assist you further.
It was great until they blocked me from using it for no reason. I took a paid survey that they offered to me on my experiences, and then 2 weeks later they blocked me from using it on my store.
Hi Bilge Brew!
We’re sorry for the inconvenience. We experienced a temporary service outage that caused the 403 access error. The issue has now been resolved, and you should be able to access Clarity from your Shopify store as usual.
If you continue to experience any issues, please contact clarityms@microsoft.com with your project ID and shop URL so we can assist you further.
can't download heatmaps
slow and not showing recordings, only got one to work
unsure what this is meant to do. There's never any recordings, or any meaningful insight
Keeps crashing the site and lagging so bad everytime I try to play video to the point this app is not useable
