Microsoft Clarity: AI Insights

Una herramienta impresionante, puedes ver exactamente los movimientos de la gente dentro de tu web, ya sea con móvil o con PC

App muito bom para monitoramento. No entanto, quando usado no smartphone, por várias vezes trava e encerra.

Es muy importante, para revisar la tasa de conversión y ver en qué puede estar fallando la experiencia de cliente.

They added to cart, but what have they done after that--I do not see this data or recording. I want to see how many people dropped from Add to cart & how many people dropped off before checkout.

If you had like a journey & a clear map of how many people dropped off & where, that'd be gold for the marketers.

Install was easy but this app essentially does not work at all. Sometimes it has recordings or heatmaps but often it doesn't load anything. The AI summaries don't work at all. It usually shows recordings overlayed on really old screens (ie/ shows user activity over our website with a promotion from several weeks ago), obviously this has caused some unnecessary stress. Great idea but seems to be just an idea still at this point

I don't recommend adding this app to your store - it's buggy, full of errors and don't have many options you get in the browser version - like you can't add team members, can not connect Google Analytics or Google Ads account. So, if you have never used the browser version, you wouldn't even know that all other options exist. I installed this app following their instructions on how to connect my Shopify store, but it still created it as a new project. I tried to reach out to their support via the app, but no one got back to me. I then reached out to them through their support email address, and they haven't been helpful as well - they leave most of the questions unanswered and they also do not know how their app works on Shopify's end.

I thought I would switch to the app within Shopify so that I don't have to reinstall google tag manager's tag or Clarity's snippet every time I update my Theme, because the tags get removed with every update. But now I see it was a big mistake, and I should have stayed with the initial set up. Now I will lose a month of all the latest collected data.

The Shopify imbed is not nearly as stable as the clarity site. Ive been experiencing consistently broken recordings on mobile. And there is a weird error that shows a white recording screen for many longer browser sessions.

Has potential, but still buggy. Setup was easy and inline. Confusing experience on understanding if I need to go outside of Shopify (the Clarity web portal) or not. YouTube videos were outdated. AI insights don't work. Could do with simple documentation on Value, Basics, Advanced E-E. For example, better hover over Dead-clicks explaining it and learn more that talks about if this is good/bad. Is the number good or bad?

Funktioniert Prima, manchmal wird die Seite nicht Komplett dargestellt, jedoch für ein Free Tool unglaublich hilfreich! Früher habe ich für so etwas gezahlt mit Clarity kann man nicht viel Falsch machen.

Microsoft Clarity in all is good. But for being microsoft it is very undeveloped.
Have gotten no respons from customer service. There are a lot of bugs. Like you can't export the data in this app (even though there is an export data)