Microsoft Clarity: AI Insights

Is anybody using Clarity Brand Agents? We changed all the products in our store a month ago, but its still showing all the old products to customers. Shouldn't there be a 'Regenerate' button somewhere? We tried their Support email but nobody ever answers (you don't even get an acknowledgement of your enquiry).

Really buggy, always crashing or super slow.

I suddenly started getting a 403 error in my shopify that forbid access to clarity.

It was great until they blocked me from using it for no reason. I took a paid survey that they offered to me on my experiences, and then 2 weeks later they blocked me from using it on my store.

can't download heatmaps

The discount displayed is wrong, and there's no customer service, no one answer any chat or email

slow and not showing recordings, only got one to work

unsure what this is meant to do. There's never any recordings, or any meaningful insight

Very frustrating setup experience. I tried to install and connect Microsoft Clarity with my Shopify store, but the system would not let me log in or properly link my account. I received an error saying that the email address linked to the Clarity project could not be retrieved.

This is especially disappointing because I wanted to use Clarity for analytics and customer behaviour insights, but I could not even complete the basic setup. The login/account linking process is confusing and does not work properly for business users.

At this stage, I cannot recommend it until Microsoft makes the Shopify connection and login process much easier and more reliable.

Keeps crashing the site and lagging so bad everytime I try to play video to the point this app is not useable