Reviews (2,123)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
May 22, 2026

A wonderful addition to the analytics stack in our operation. Microsofts investment in this product is clear and palpable, covering all the little great things that are usually not covered by the rest of the analytic stack.

Wain.cr
Costa Rica
10 days using the app
September 7, 2026

its showing blank screen, help me to fix

Seyuri.in
India
3 days using the app
September 8, 2026

very nice all user journey captured and visualized

Pachchigar Jewellers
India
2 days using the app
August 31, 2026

Excellent source for studying potential shoppers' journey through my site!

Bedrock Rose
United States
6 months using the app
August 31, 2026

this apps improves alot. gives more details of customers activities on the website.

Vince Care
Pakistan
4 days using the app
August 28, 2026

Super handig om te ontdekken waar eventuele knelpunten liggen in je website.

Líora Cosmetics
Netherlands
11 days using the app
August 27, 2026

Great app, I am still learning it, but overall it works great to see recordings and heatmaps and give insights on how visitors act on the page. Recommended!

Riderbag Reflective Bike Commuter & Motorcycle Backpacks
United States
10 months using the app
August 25, 2026

I suddenly started getting a 403 error in my shopify that forbid access to clarity.

Seyuri
India
About 2 months using the app
Microsoft Clarity replied August 25, 2026

Hi Seyuri!

We’re sorry for the inconvenience. We experienced a temporary service outage that caused the 403 access error. The issue has now been resolved, and you should be able to access Clarity from your Shopify store as usual.

If you continue to experience any issues, please contact clarityms@microsoft.com with your project ID and shop URL so we can assist you further.

August 24, 2026

It was great until they blocked me from using it for no reason. I took a paid survey that they offered to me on my experiences, and then 2 weeks later they blocked me from using it on my store.

Bilge Brew
United States
5 months using the app
Microsoft Clarity replied August 25, 2026

Hi Bilge Brew!

We’re sorry for the inconvenience. We experienced a temporary service outage that caused the 403 access error. The issue has now been resolved, and you should be able to access Clarity from your Shopify store as usual.

If you continue to experience any issues, please contact clarityms@microsoft.com with your project ID and shop URL so we can assist you further.

August 20, 2026

unclear about some things, for example i have a email pop up, how can i click that away?

Comfora
United States
4 days using the app