Microsoft Clarity: AI Insights
- Pricing
-
Free
- Popular with stores like yours
- Based in United States
- Rating
- 4.6 (1,327)
- Developer
- Microsoft Clarity
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Optimize Your Store Conversions with AI Brand Agents, Analytics, Session Replays & Heatmaps
Microsoft Clarity gives you a clear view of how shoppers browse, decide, and buy—revealing friction, drop‑offs, and missed opportunities across your store. Powered by Clarity behavioral signals, Brand Agents are AI shopping assistants that engage shoppers at the right moment and guide them from discovery to purchase in your brand’s voice, directly on your website—helping shoppers decide faster and convert with confidence.
- AI-Driven Insights: Detect behavior patterns and take action to improve revenue
- Replays & Heatmaps: Watch recordings of how visitors interact with your store
- Smart Events & Conversion Funnels: Identify drop-off points, recover lost sales
- Seamless & Secure: GDPR and CCPA compliant with built‑in consent and secure data
- Brand Agents: Guide shoppers to conversion with conversational insights
- Popular with stores like yours
- Based in United States
Languages
German, English, Spanish, French, Italian, Japanese, Korean, Dutch, Portuguese (Brazil), Portuguese (Portugal), Turkish, Chinese (Simplified), Chinese (Traditional), and Russian
Works with
- Checkout
- Shopify Admin
- Google Ads
- Google Analytics
- HubSpot
- Microsoft Ads
- Optimizely
- Zapier
Categories
Customer behavior
Marketing and sales
Pricing
Free Forever
Free
All charges are billed in USD. See all pricing options
Reviews (1,327)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its insights into customer behavior, traffic patterns, and ad targeting. Features like session insights, heatmaps, and video recordings provide a first-person view of visitor interactions. It's praised for its user-friendly interface and ease of installation. As a free tool, it delivers significant insights, making it a must-have for entrepreneurs. Described as amazing and excellent, it's considered one of the best available.
I have been trying to export data and it simply will not export locally to my desktop. I have tried multiple different ways of troubleshooting (clear cache, use incognito window, enable downloads in browser, etc.) and cannot get it to work. I have contacted support and nobody has gotten back to me. I love it in theory, but if I can't use it, it's useless :/
Hi Pakks!
This should be resolved now.
We have an automatic popup message encouraging visitors to sign up for our email newsletter (which is a very commonly used feature of most websites). This simple popup makes the data basically unusable, both heatmaps and recordings. It is very frustrating. Also the site content is all garbled and unreadable in the recorded sessons.
I think this is one of the single most helpful and insightful tools and a must have for entrepreneurs trying to start or maintain a web shop. It will give you ''clarity'' and piece of mind on questions that are really important. For me it helped me a lot because I got around 94% bounces in the beginning. I could not figure out where that came from. Now I know, I got a lot of curiosity traffic. Not the type of traffic I want in my store.
I could therefore concluded that my ad targeting had to be improved!
Support
App support provided by Microsoft Clarity.
Resources
Developer
Launched
July 17, 2025
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Device and activity data
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Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, store analytics, Online Store, Shopify admin
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View customers
Browsing behavior, customer data, customer tags
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View products
Inventory, products, product listings, collections
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View orders
Order fulfillments, all order history for the last 60 days, returns
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View discounts
Discount codes and promotions
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Edit store analytics
Web pixels
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Edit Online Store
Online Store pages, theme, checkout page
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View Shopify admin
Legal policies
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View other data
Price rules, product tags
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