MIDA Fraud Filter, Bot Blocker
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Despite checking the box to allow recommended bots such as google, etc, both merchants.google.com and Claude validated that MIDA is blocking web-crawlers, which prevents me from meeting specifications on merchants.google.com, because my contact page is not crawlable thanks, but no thanks, to midas
Hi there,
We’re sorry to hear about your experience and understand how frustrating this can be. With the current checkbox settings, some variations of certain crawlers may not yet be fully covered (for example, there can be multiple types of Google-related bots beyond the current ones).
That said, this is something we can absolutely help check and add for your case. Our team will reach out to you directly to review this in detail and make sure everything is working as expected.
We’d truly appreciate the chance to assist you further and ensure everything is set up correctly.
I would give them zero stars if I could.
After trying to set it up which took a while, it ended up denying access to even my current clients.
All was set up with their team, and we were assured that all is done correctly on our site.
However, we just found out that for several days, we made clients frustrated and angry and probably lost some of them for good.
Be very very careful !
Hi there,
Sorry to hear about your experience with MIDA! We’ve reached out to you directly to better address this and to also clarify the situation. At the same time, we’d like to confirm that all the issue with the access on your side has been resolved.
Please feel free to get back to us anytime, we’re always happy to assist!
I waited for assistance for 8 hours. In the end, I had to make a scene, and even then they still couldn’t do anything. I only wanted to restrict access to certain countries - which is exactly what this application is supposed to be for - but I never managed to do it, even with their half-asleep “support.”
Hi there,
Sorry to hear about your experience with MIDA - this isn’t what we aim for.
We’d really appreciate the chance to help. Please reach out to us at support@mida-app.io so we can look into this and assist you as soon as possible.
Best regards,
MIDA Team.
It worked from start, after around 1 or 2 weeks, it stopped working itself. Don't know what happened.
Hi there,
We are sorry to hear about your experience with MIDA! We’ve reached out to you directly to better check with this and to also understand more of the situation. At the same time, we’d like to confirm that we will help with your case until it get resolved
Please feel free to get back to us anytime, we’re always happy to assist!
MIDA Team.
not working
Hi there,
Sorry to hear about your experience with MIDA - this isn’t what we aim for.
We’d really appreciate the chance to help. Please reach out to us at support@mida-app.io so we can look into this and assist you as soon as possible.
Best regards,
MIDA Team.
