MIDA Replay, Heatmap & Insight
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I've been using MIDA Session Recording & Replay for a while now, and it's been a game changer for my store. The recordings are incredibly insightful, helping me understand customer behavior and optimize my website. The interface is user-friendly, and the setup process was smooth.
I recently reached out to support for an extension, and Jennie was super helpful and responsive. The additional recordings were added quickly, and the customer service was excellent. Highly recommend this app to any store owner looking to improve their user experience and boost conversions!
Really great app and amazing support so far! Everything has been easy to use, and the team has been very helpful and responsive. Definitely recommend MIDA Replay, Heatmap & Insight!
Very kind customer support that responds immediately. The app works really well and loads quickly.
Very useful and easy to install and configure.
The best application on the Shopify Store for your store data!
Awesome app and the support is quick. Alicia was so helpful.
This app is a disaster. Within MINUTES of installation, MIDA recorded 350+ "sessions" from the USA, Ireland, and other countries - all clearly bot traffic with visits lasting only seconds on single pages or product images.
My store normally gets 50-60 visitors per day, but suddenly I had 350+ fake sessions within minutes that:
Consumed my entire free 250-session limit immediately with worthless data
Destroyed my conversion rate statistics
Made all heatmaps and analytics completely useless
There is NO bot filtering. The app counts every bot, crawler, and spam visit as a real customer session, making all data meaningless. My actual store statistics are now ruined.
For an analytics app, this is unacceptable. If you can't filter bots, you can't provide accurate data. I'm uninstalling immediately and switching to a competitor with proper bot detection.
Save yourself the frustration and choose a different app.
Hi there,
Sorry to hear about your experience with MIDA - this isn’t what we aim for.
We’d really appreciate the chance to help. Please reach out to us at support@mida-app.io so we can look into this and assist you as soon as possible.
Best regards,
MIDA Team.
Been using it for about a month. The replay feature is super practical — you can actually see how customers click around, and we finally figured out why our conversion was stuck. Heatmaps are intuitive too, no more guessing. AI can be a bit wordy sometimes, but auto-flagging high-dropoff sessions is a lifesaver. Free plan works for small stores, and support replies fast. Totally worth it.
La vostra app è davvero pessima, mai provato niente di così ridicolo.
non funziona, si impalla, non riporta i dati corretti che altre app, gratis come questa, fanno.
This is Jonas - Customer Support Lead from BSS Commerce. So sorry for the inconvenience that you were facing with our app.
After receiving your review, we have right away double-checked our end but haven't found any issues yet. May we please know what exact issues you have faced then? Or our app just doesn't provide the functionalities that you are looking for?
If possible, hopefully you can give us another opportunity to assist much further by installing our app one more time on your site.
Really looking forward to having a conversation with you regarding this.
The support I received was very helpful and informative!
Thank you so much for your 5 star rating.
We greatly appreciate your recognition of the helpful and informative support we provided. Thank you for your feedback!
