MIDA: Heatmap, Replay & Record

MIDA: Heatmap, Replay & Record

Anmeldelser (191)

Samlet bedømmelse
4,9
Antal pr. bedømmelsesniveau
  • 92 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 2 % af bedømmelserne er på 1 stjerner
23. maj 2024

Merci au support qui est en français, réactif et compétent. Merci en particulier à Jolie et l’équipe du support!

Michel Brg
Frankrig
22 dage bruger appen
True Crafts (by BSS Commerce) svarede 4. juni 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

Wish your business all good!

19. april 2024

The app is absolutely fantastic!

ModeVonBerlin
Bulgarien
21 dage bruger appen
7. december 2022

Great App,
Does what it's supposed to do, and so it very good,
I use it all the time,
It's like sitting and watching your customers walk into your store,
Actually it's exactly like that.
thank you

Warrior Breaking Habits
USA
Næsten 2 år bruger appen
True Crafts (by BSS Commerce) svarede 12. december 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

Redigeret 6. oktober 2022

Nice app. I love the analytics section of this app. "Jonas" was very helpful. He and his tech "Nguyen Minh" was quick and prompt. I am really liking this app. Keep up the good work. <3

VROK - Virtual Retail Outlet Kompany Limited.
Canada
Næsten 2 år bruger appen
True Crafts (by BSS Commerce) svarede 12. december 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

7. august 2023

signed up for the free plan as i wasnt quite sure i needed what this app provided. while playing around, the ability to play back recordings of visitors' interaction with my site was interesting and i can see the insights those provide! but not quite what i need at the moment. i'll be sticking with the free plan until i scale up and maybe require what is provided for more analyses. customer service was also very prompt and helpful when i contacted them!

Gaia Pets
Singapore
Mere end et år bruger appen
True Crafts (by BSS Commerce) svarede 11. august 2023

Thank you so much for your 5 star rating!

We're so glad you were able to see the features our app provides and were also appreciative of the prompt and helpful customer service.

We hope to continue to meet your expectations and keep you as a customer.

Redigeret 23. juli 2024

I've been using this app for some time and it has been helpful. I'm able to see real-time movement of each visitor within my store, which allows me to know what features and pages are the most popular, and any changes that I might need to make. The live chat support was helpful and ensured that all my questions and needs were met.

Leewa Beauty
USA
11 måneder bruger appen
25. juli 2023

I have been using this app for a long time off and on. I have been switching from Hotjar,'s free app because there is something wrong with their app. This MIDA free app version has improved so much, but there is one thing that Hotjar has and I now dearly miss and that is the resource link where the visitors are coming from. If I do not know where my 400 visitors are coming from without having the need to upgrade, it makes me keep looking for other apps who might offer that option for free. Other than that your app is absolutely fantastic.

Alexa Martha Designs
USA
11 måneder bruger appen
True Crafts (by BSS Commerce) svarede 27. juli 2023

Thank you so much for the 5-star rating!

We're so glad to hear that the free version of the MIDA app has improved so much since switching from Hotjar and we're sorry to hear you're missing the resource link.

We really appreciate you taking the time to give us your feedback, and thank you for being a loyal user of our app.

Redigeret 9. december 2022

The app is easy to use and completely free. I want to thank Nguyen Minh Dang for helping me reset my information.

A.N.S.
USA
9 måneder bruger appen
True Crafts (by BSS Commerce) svarede 12. december 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

29. december 2022

I love this app! Very useful, and the team was friendly and helped me a lot. Thank you, Nguye Minh Dang and Jonas, for your help. Great app and easy to use! I recommend using this one for visitor's recording :)

Veganovo
Israel
7 måneder bruger appen
True Crafts (by BSS Commerce) svarede 3. januar 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

13. februar 2023

We were using hot jar but this app is much better. When I had a quesiton about how to figure out how to see the email addresses, Jolie Nguyen was able to help me in a timely manner. There is a lot of potential in this app for improving our stores conversion and seeing how the various customers who are coming to the website are engaging with our content, formatting, offers buttons, videos, information, copy and other things like finding bugs, sticking points, etc. We are gaining more insight into our paid traffic, so it's definitely worth using this technology.

QuikCamo
USA
7 måneder bruger appen
True Crafts (by BSS Commerce) svarede 15. februar 2023

Thank you so much for your 5-star rating! We're so glad that our app has helped to improve your store conversion, and that you found Jolie's help and support timely and helpful. We are always striving to improve our customer experience, and your feedback is greatly appreciated!