MIDA: Heatmap, Replay & Record
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This is an awesome app. Really helps to investigate user journeys and identify areas of improvement for the webstore. Loving it :)
I've been using this app for a few months now, and wow I am very satisfied. The app itself is great, but so is the customer service. I'm on the free version, and I love the fact that from the overview, they show you the sessions where users have added something to their carts. It saves time, and you don't have to watch each sessions individually.
Hey there!
Wow, thank you so much for your awesome review! It really warms our hearts to know we could lend a hand. If you ever need anything else, don’t hesitate to reach out at support-sbc-tc@bsscommerce.com or just pop into the Live Chat in the app.
Wishing you tons of success in all your business adventures! 😊
Awesome tool and great help. Would recommend
It's a very good app to analyse the customer journey and see potential improvement points for your store. I also really like the automatic skip function for inactivity in the session replays.
Easy to navigate and very helpful to see how customers interact with your online shop
Thank you for your appreciated review.
We are thrilled to have been of assistance to you. If you require any additional support, please feel free to contact us at support-sbc-tc@bsscommerce.com or through the Live Chat feature in the app.
Best wishes for your business endeavors!
Very helpful - allows you to replay the interactions with customers. Heatmap is helpful and insightful. It helps with bounce rates and to see where customers click out
Hey there!
Thanks a bunch for your lovely review! We're super happy to hear that we could help you out. If you ever need anything else, just give us a shout at support-sbc-tc@bsscommerce.com or hit us up through the Live Chat in the app.
Wishing you all the success in your business adventures! 😊
I'm only using the free plan currently, but the installation was very straightforward and I can see a clear and easy to follow video replay of each session on my site.
I also like the information tabs off to the right that show what source and location people are coming from.
Customer support was also very responsive and helpful.
Hey there!
Thanks a ton for your kind review! It really means a lot to us to know we could help you out. If you ever need anything else, just drop us a line at support-sbc-tc@bsscommerce.com or swing by the Live Chat in the app.
Wishing you all the best in your business adventures! 😊
good support
I'm really enjoying this app! It's incredibly helpful, and the staff is always quick to respond. One feature I love is the MIDA Session Recording Replay, which lets me follow my customers' actions on my site. With full session recordings and heatmaps, I can see exactly what's happening and test new ideas to reduce bounce rates and cart abandonment.
This tool helps me understand my customers' experiences without making assumptions. It categorizes sessions by abandoned cart, abandoned checkout, and successful orders, making it super easy to find what I need.
Overall, the detailed analytics and visuals, like custom dashboards and reports, make it easy to keep track of everything. Plus, the tool is GDPR compliant and supports multiple stores.
Thank you so much for the glowing 5-star review!
We're thrilled to hear that you're finding our app incredibly helpful and that you appreciate our quick support. It's great to see that you're making the most of our app's features and finding value in the detailed analytics and visuals we provide. We're glad to know that our tool is helping you understand your customers' experiences without assumptions and supporting your business needs.
Your feedback means a lot to us!
This is greattt