MIDA: Heatmap, Replay Checkout
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Started using the App few days ago but it has provided a lot of insights on how browsers navigate our website. We're looking forward to using these insights to improve sales conversions. The free version also provides quite a decent amount of recordings.
Hi there,
Thank you so much for your review and for rating MIDA ⭐⭐⭐⭐
We’re really glad to hear that MIDA is bringing value and supporting your store’s growth.
We truly appreciate your feedback — it helps us keep improving the product every day.
If there’s anything we can do to make your experience even better, feel free to reach out anytime.
Best regards,
MIDA team
Their responses have been quick and helpful. Their development team seems to do pretty good as well. I mostly use for the replays, which generally seem ok, though, sometimes I know who made a purchase but the IP address is on the other side of the country (Canada) or even in USA, which doesn't make sense to me. It's good overall value.
Hi there,
Thanks so much for your review! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀
Cheers,
MIDA team.
I do like the idea of this app. It has helped me identify possible improvements to my site. Excluding IP addresses from the recording has proven to be a cumbersome process.
Thank you for sharing your experience with us! We’re glad to hear the app has helped you identify opportunities to improve your site. 😊 We also appreciate your feedback on excluding IP addresses — we understand it can feel cumbersome, and we’re always working on ways to make this process easier and more seamless. Your input helps us prioritize improvements, so thank you again for taking the time to share it!
Great App, really easy to use and the support is quick and reactive. I put 4 stars because the functionality of certain video playback functions is not yet good (skipping of non-active zones, video playback speed that resets each time, etc.).
But otherwise, for tracking customer behavior and so on, the application is simple, practical and easy to use.
Thank you for your 4-star rating!
We appreciate your feedback on the video playback functions and are glad to hear you find the app simple, practical, and easy to use for tracking customer behavior.
However, 4-star review seems like you are not fully satisfied with our app yet. We will support you our best to revise your experience.
If you might need any further assistance, don't hesitate to contact us at "support-sbc@bsscommerce.com".
It's good but unfortunately numbers of sessions in the plans are low if you have a high traffic site. Could be great if it only stored and counted based on user set criteria. eg. sessions longer than x amount o time of with min. x amount of page views.
Hey there! Thanks a bunch for sharing your thoughts with us. We totally get where you're coming from about the session limits, especially for high-traffic sites. Your idea about customizing the criteria sounds awesome! We're always looking for ways to improve, so we really appreciate your feedback.
If you ever need more help or just want to chat, don’t hesitate to reach out at support-sbc-tc@bsscommerce.com or hit us up through the Live Chat in the app. Wishing you all the best with your business! 😊
I haven't used the Heatmap side but the Record & Replay functionality helps to garner insights on customer behaviour.