MIDA: Heatmap, Replay Checkout
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Their responses have been quick and helpful. Their development team seems to do pretty good as well. I mostly use for the replays, which generally seem ok, though, sometimes I know who made a purchase but the IP address is on the other side of the country (Canada) or even in USA, which doesn't make sense to me. It's good overall value.
Hi there,
Thanks so much for your review! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀
Cheers,
MIDA team.
I do like the idea of this app. It has helped me identify possible improvements to my site. Excluding IP addresses from the recording has proven to be a cumbersome process.
Thank you for sharing your experience with us! We’re glad to hear the app has helped you identify opportunities to improve your site. 😊 We also appreciate your feedback on excluding IP addresses — we understand it can feel cumbersome, and we’re always working on ways to make this process easier and more seamless. Your input helps us prioritize improvements, so thank you again for taking the time to share it!
Great App, really easy to use and the support is quick and reactive. I put 4 stars because the functionality of certain video playback functions is not yet good (skipping of non-active zones, video playback speed that resets each time, etc.).
But otherwise, for tracking customer behavior and so on, the application is simple, practical and easy to use.
Thank you for your 4-star rating!
We appreciate your feedback on the video playback functions and are glad to hear you find the app simple, practical, and easy to use for tracking customer behavior.
However, 4-star review seems like you are not fully satisfied with our app yet. We will support you our best to revise your experience.
If you might need any further assistance, don't hesitate to contact us at "support-sbc@bsscommerce.com".
Good App which provides decent amount of session recordings at a basic level. Good support from the team as well. Haven't had the chance to use the other functions inbuilt yet. Look forward to doing that.
Thank you for your review!
We are delighted that you have found our app useful, especially in providing decent amount of session recordings. Additionally, we are very pleased that you appreciate the good support from our team. We look forward to you continuing to use and explore our other features as well.
I haven't used the Heatmap side but the Record & Replay functionality helps to garner insights on customer behaviour.
esta sendo boa!