MIDA: Heatmap, Replay Checkout

Customer service is quick to respond, thanks Chloe and Eric.This software helps me to understand my customer's trajectory and optimize my website.

I downloaded this app solely for the heatmaps feature, but it ended up being a huge disappointment. When I first tried it, the heatmaps didn’t even load, just a blank white screen. I contacted support and it took them 3 days to respond, which was already a red flag. After some back and forth with their IT team, the issue was finally fixed, but by then, 5 out of the 7 days of the free trial were already gone.

I decided to let it run a couple of days to gather some data, but after that, I realized the heatmaps weren’t even tracking product clicks. What’s the point of a heatmap if it doesn’t capture essential user interactions? I reached out again to support to report this, and they basically shrugged it off and refused a refund, saying the trial had expired—even though most of it was wasted waiting for their team to fix the app.

Overall, poor customer support and a feature that doesn’t deliver. Not worth your time. I would recommend Lucky Orange.

The application works without any problems. I did not experience any problems during the trial period. Technical service is attentive and helpful, you can get help whenever you want.

I think it's one of the best app for heatmaps, replays and records. Very intuitive and easy to use.
I like the fact that there's a free verision, very usefull if you are a beginner!
Also great customer support :)

Cette appli semble très efficace pour comprendre le comportement de nos utilisateurs et trouver des point de friction dans le parcours d'achat. On continue à la explorer. je recommande>

The app looks awesome! I just finished the onboarding process, and everything feels smooth and intuitive. I love how clearly it records what people do on my website—it gives me valuable insights in a very user-friendly way. Looking forward to using it more and exploring all the features!

Makes it really easy to track customer movement during their visit. Helps us find a lot of misplaced stuff and fix problems as we see it thru their eyes. Recommended.

I highly recommend MIDA:Heatmap. It helped me easily recognize where my site gets the most traffic from, and to observe my customers habits so that I can better improve the website experience.

Very solid app, plenty of free sessions to get good data.

I particularly like the features showing how many pages a customer views, if they've viewed collection pages and the importance / potential of each visit.

I recommend!

Great way to see what people are doing on your site. The best way to find out how to better your landing pages.