MIDA: Heatmap, Record & Replay

MIDA: Heatmap, Record & Replay

Avis (144)

Note globale
4,9
Nombre d’avis par note
  • 91 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
20 mars 2024

Das Tracking funktioniert relativ gut, bis auf paar Anzeigefehler. Der Support ist auch sehr gut, antworten schnell und haben auch schnell jemand da der Probleme beheben kann und das sogar im Free Plan.
Die Preisgestaltung ist auch fair gestaltet.

CAT-FRIENDS
Allemagne
8 jours d’utilisation de l’application
True Crafts (by BSS Commerce) a répondu 22 mars 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

19 avril 2024

The app is absolutely fantastic!

ModeVonBerlin
Bulgarie
21 jours d’utilisation de l’application
1 février 2024

Jenna was great

Shop Emini Boutique
États-Unis
Environ 12 heures d’utilisation de l’application
7 décembre 2022

Great App,
Does what it's supposed to do, and so it very good,
I use it all the time,
It's like sitting and watching your customers walk into your store,
Actually it's exactly like that.
thank you

Warrior Breaking Habits
États-Unis
Presque 2 ans d’utilisation de l’application
True Crafts (by BSS Commerce) a répondu 12 décembre 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

Modifié le 6 octobre 2022

Nice app. I love the analytics section of this app. "Jonas" was very helpful. He and his tech "Nguyen Minh" was quick and prompt. I am really liking this app. Keep up the good work. <3

VROK - Virtual Retail Outlet Kompany Limited.
Canada
Presque 2 ans d’utilisation de l’application
True Crafts (by BSS Commerce) a répondu 12 décembre 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

7 août 2023

signed up for the free plan as i wasnt quite sure i needed what this app provided. while playing around, the ability to play back recordings of visitors' interaction with my site was interesting and i can see the insights those provide! but not quite what i need at the moment. i'll be sticking with the free plan until i scale up and maybe require what is provided for more analyses. customer service was also very prompt and helpful when i contacted them!

Gaia Pets
Singapour
Plus d'un an d’utilisation de l’application
True Crafts (by BSS Commerce) a répondu 11 août 2023

Thank you so much for your 5 star rating!

We're so glad you were able to see the features our app provides and were also appreciative of the prompt and helpful customer service.

We hope to continue to meet your expectations and keep you as a customer.

25 juillet 2023

I have been using this app for a long time off and on. I have been switching from Hotjar,'s free app because there is something wrong with their app. This MIDA free app version has improved so much, but there is one thing that Hotjar has and I now dearly miss and that is the resource link where the visitors are coming from. If I do not know where my 400 visitors are coming from without having the need to upgrade, it makes me keep looking for other apps who might offer that option for free. Other than that your app is absolutely fantastic.

Alexa Martha Designs
États-Unis
11 mois d’utilisation de l’application
True Crafts (by BSS Commerce) a répondu 27 juillet 2023

Thank you so much for the 5-star rating!

We're so glad to hear that the free version of the MIDA app has improved so much since switching from Hotjar and we're sorry to hear you're missing the resource link.

We really appreciate you taking the time to give us your feedback, and thank you for being a loyal user of our app.

Modifié le 9 décembre 2022

The app is easy to use and completely free. I want to thank Nguyen Minh Dang for helping me reset my information.

A.N.S.
États-Unis
9 mois d’utilisation de l’application
True Crafts (by BSS Commerce) a répondu 12 décembre 2022

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

29 décembre 2022

I love this app! Very useful, and the team was friendly and helped me a lot. Thank you, Nguye Minh Dang and Jonas, for your help. Great app and easy to use! I recommend using this one for visitor's recording :)

Veganovo
Israël
7 mois d’utilisation de l’application
True Crafts (by BSS Commerce) a répondu 3 janvier 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

13 février 2023

We were using hot jar but this app is much better. When I had a quesiton about how to figure out how to see the email addresses, Jolie Nguyen was able to help me in a timely manner. There is a lot of potential in this app for improving our stores conversion and seeing how the various customers who are coming to the website are engaging with our content, formatting, offers buttons, videos, information, copy and other things like finding bugs, sticking points, etc. We are gaining more insight into our paid traffic, so it's definitely worth using this technology.

QuikCamo
États-Unis
7 mois d’utilisation de l’application
True Crafts (by BSS Commerce) a répondu 15 février 2023

Thank you so much for your 5-star rating! We're so glad that our app has helped to improve your store conversion, and that you found Jolie's help and support timely and helpful. We are always striving to improve our customer experience, and your feedback is greatly appreciated!