MIDA: Heatmap, Record & Replay

MIDA: Heatmap, Record & Replay

리뷰 (144)

전체 평점
4.9
평점 수준당 개수
  • 평점의 91%가 별 5개입니다
  • 평점의 6%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 1%가 별 1개입니다
2024년 10월 4일

Extreme happy with this app It's helped me with understanding how and what my customers are doing.

themaxidressshop
오스트레일리아
앱 사용 기간 12일
2024년 8월 12일

It's good but unfortunately numbers of sessions in the plans are low if you have a high traffic site. Could be great if it only stored and counted based on user set criteria. eg. sessions longer than x amount o time of with min. x amount of page views.

Design Your Day
덴마크
앱 사용 기간 6일
답글 True Crafts (by BSS Commerce)개 2024년 8월 26일

Hey there! Thanks a bunch for sharing your thoughts with us. We totally get where you're coming from about the session limits, especially for high-traffic sites. Your idea about customizing the criteria sounds awesome! We're always looking for ways to improve, so we really appreciate your feedback.

If you ever need more help or just want to chat, don’t hesitate to reach out at support-sbc-tc@bsscommerce.com or hit us up through the Live Chat in the app. Wishing you all the best with your business! 😊

2024년 5월 20일

The app is very good to see the heat maps and to view visitors. One thing that would be nice to see is live view. Another thing that would be appreciated is if we could filter sessions by actions. For instance I would like to be able to view all sessions that led to an add to cart, or that led to a purchase. With 500+ sessions per day it is nearly impossible to find such a session by searching through all sessions

TechToast
남아프리카
앱 사용 기간 4개월
답글 True Crafts (by BSS Commerce)개 2024년 5월 23일

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. However, leaving a 4-star means you are not fully satisfied with our app yet. We have acknowledged your recommendation on the Live View and forward to our team for further update. Regarding the filter sessions , we do have some filters here but wonder if you've tried them yet?
https://prnt.sc/WS5RD1fJADKw
https://prnt.sc/Bv5N1pRBgst6

If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

Looking forward to hearing from you again soon.

2024년 5월 13일

Great App, really easy to use and the support is quick and reactive. I put 4 stars because the functionality of certain video playback functions is not yet good (skipping of non-active zones, video playback speed that resets each time, etc.).
But otherwise, for tracking customer behavior and so on, the application is simple, practical and easy to use.

ALSANCIA
프랑스
앱 사용 기간 17일
답글 True Crafts (by BSS Commerce)개 2024년 5월 15일

Thank you for your 4-star rating!

We appreciate your feedback on the video playback functions and are glad to hear you find the app simple, practical, and easy to use for tracking customer behavior.

However, 4-star review seems like you are not fully satisfied with our app yet. We will support you our best to revise your experience.

If you might need any further assistance, don't hesitate to contact us at "support-sbc@bsscommerce.com".

2024년 4월 15일

It is not perfect but it is free, at least for my needs. There was an issue with the recording but the support team sortered out.

It does what it has to do.

G.O.A.T. Electronics
네덜란드
앱 사용 기간 2개월
2024년 2월 26일

I use it in free mode. Really interesting to be able to observe customer sessions. Quick technical service ;) !

Osmose Ultra Filtration
벨기에
앱 사용 기간 9개월
답글 True Crafts (by BSS Commerce)개 2024년 3월 5일

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

2023년 6월 27일

Good App which provides decent amount of session recordings at a basic level. Good support from the team as well. Haven't had the chance to use the other functions inbuilt yet. Look forward to doing that.

ondesk.in
인도
앱 사용 기간 대략 1개월
답글 True Crafts (by BSS Commerce)개 2023년 6월 27일

Thank you for your review!

We are delighted that you have found our app useful, especially in providing decent amount of session recordings. Additionally, we are very pleased that you appreciate the good support from our team. We look forward to you continuing to use and explore our other features as well.

2023년 5월 22일

Really useful to understand the User's behavior on our site. Every E-commerce store should use MIDA especially if you have just begun with your business.

The Mami's
인도
앱 사용 기간 13일
답글 True Crafts (by BSS Commerce)개 2023년 5월 22일

Thank you so much for such a kind review!

However, you seem not 100% satisfied with our app then I wonder if there might be any other points that you'd like to share so that we can improve our app and our service as well. Hope that we can even assist you much further to revise your experience better.

If you might have any other concerns, don't hesitate to contact us at sales@bsscommerce.com