MIDA: Heatmap, Record & Replay

MIDA: Heatmap, Record & Replay

리뷰 (162)

전체 평점
4.9
평점 수준당 개수
  • 평점의 92%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 1%가 별 1개입니다
2023년 6월 19일

Mida recording is the perfect tool to monitor your users' behavoiur. To me, it's been a crucial tool to identify the website section to be modified in order to raise the time spent online, hence increase the possibility of selling.

Earbudsclean Store
이탈리아
앱 사용 기간 대략 2개월
답글 True Crafts (by BSS Commerce)개 2023년 6월 20일

Thank you so much for taking the time to review our product and giving us a 5-star rating!

It's great to hear that our app has been so useful to you; we are pleased to know it has been a crucial tool to help you increase the time users spend online, and therefore increase the possibility of selling.

We really appreciate your feedback.

2023년 7월 27일

We use it for heatmaps and it's been good so far. This app helped optimize some of the pages with high bounce rates, it wouldn't be possible without it. Customer service is fast.

Charmelic
라트비아
앱 사용 기간 대략 1개월
답글 True Crafts (by BSS Commerce)개 2023년 8월 7일

Thank you so much for your 5-star review!

We are so pleased that you have found the app useful for heatmaps and have been able to optimize pages with high bounce rates. We really appreciate your feedback about our customer service being fast too.

Thank you again for your kind words!

2023년 4월 19일

Able to reset the meter once we hit the limit of 400 sessions per month. We just need ed to email the helpline and then they helped.

RAFFE OFFICIAL
영국
앱 사용 기간 대략 1개월
답글 True Crafts (by BSS Commerce)개 2023년 4월 19일

Thank you so much for your kind words and 5-star rating! We are delighted to hear that our helpline was able to assist you so quickly and efficiently. Your kind words are much appreciated and we will continue to strive for excellent customer service.

2022년 11월 21일에 편집됨

Overall the app is great. it's free and is easy to use.
I used the app to help me see what customers are doing on my site.
The recordings are great. It's a new app so they'll need to tweak a few things such as easily delete multiple views at the same time. Sort abandoned checkout, successful order , and abandoned cart more easily. Currently you can sort them, but once you click on one, when you go back, you go back to the original non sorted page.
Also if they can show you before hand how long the session was that would be really useful, so that you can ignore anyone who was on the site for 1-10 seconds or however long you deem is not useful for you.
I like the app.

COMMUNITY LIGHTING & ELECTRIC SUPPLY
미국
앱 사용 기간 대략 1개월
답글 True Crafts (by BSS Commerce)개 2022년 12월 12일

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

2023년 6월 26일

Great app, super reliable, customer service is great. Very helpful for my business thank you so very much

SculptVibe
영국
앱 사용 기간 대략 1개월
답글 True Crafts (by BSS Commerce)개 2023년 6월 27일

Thank you so much for your 5-star rating!

We really appreciate your kind words and thank you for your support.

2023년 2월 27일

Overall, I have a good experience with this app and the customer service. It is just what I was looking for and is easy to use.

Also customer service is so great, Jena Nguyen has been so helpful with answering any questions I have and when I needed to delete my recording sessions she was so prompt and accommodating.

I know this is a new app but they really listen to customers' needs and are ready to develop more expected features. I requested a feature that I want to have a filter function when selecting which sessions I want to replay, like I only want to replay the sessions that have "add to cart" action.

Jena immediately requested to her team as well as submitted this feature to the new features of the app and will notify me the nearest release date. I am very satisfied with her work and handling of the problem. Thank to the BSS team and I really look forward to the new updates from you guys. It's really worth the wait.

Highly recommend this app, install and experience it yourself!

Cutibb
캐나다
앱 사용 기간 대략 1개월
답글 True Crafts (by BSS Commerce)개 2023년 2월 28일

Thank you so much for your 5-star rating and positive review! We are thrilled to hear that you have had an overall positive experience with our app and are even more pleased to hear that our customer service team has been helpful in providing you with the answers you need. We appreciate your feedback regarding the feature requests and we will be sure to keep you updated with any new updates that we have in the future. We are glad to have earned your recommendation and we thank you for your support.

2023년 4월 25일

Very positive experience with MIDA Recording app. Features are all there and growing. Excellent support from Joy. Looking forward to great results.

Scintera Pty Ltd
오스트레일리아
앱 사용 기간 17일
답글 True Crafts (by BSS Commerce)개 2023년 4월 25일

Thank you very much for your 5-star rating! We truly appreciate your kind words about MIDA Recording app and the features that are available for you to use. It's great to hear that you've had an excellent support experience with our agent and we're so glad that you're looking forward to great results! We thank you for your continued support.

2022년 12월 7일

Fast response and works well. Wish they increased limit to 2,000 because contacting every 1,000 views is time consuming.

WindowCandles
미국
앱 사용 기간 17일
답글 True Crafts (by BSS Commerce)개 2022년 12월 12일

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

2023년 11월 9일

Thanks to the MIDA app, it helps me analyze what my visitors are doing so that I can improve my website and services. I can even see how my website will look on different platforms.

Mojomore
말레이시아
앱 사용 기간 17일
답글 True Crafts (by BSS Commerce)개 2023년 11월 13일

Thank you for the 5 star rating!

We are delighted to hear that MIDA app helps you analyze website visitor data to improve your website and services. We also appreciate that you can view how your website looks on different platforms.

Thank you for your kind words!

2023년 11월 27일

The support I received was very helpful and informative!

YoLink
미국
앱 사용 기간 12일
답글 True Crafts (by BSS Commerce)개 2023년 11월 30일

Thank you so much for your 5 star rating.

We greatly appreciate your recognition of the helpful and informative support we provided. Thank you for your feedback!