MIDA: Heatmap, Record & Replay
Oppfyller Shopifys høyeste kvalitetsstandarder for hastighet, brukervennlighet og forhandlerverdi
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We were using hot jar but this app is much better. When I had a quesiton about how to figure out how to see the email addresses, Jolie Nguyen was able to help me in a timely manner. There is a lot of potential in this app for improving our stores conversion and seeing how the various customers who are coming to the website are engaging with our content, formatting, offers buttons, videos, information, copy and other things like finding bugs, sticking points, etc. We are gaining more insight into our paid traffic, so it's definitely worth using this technology.
Thank you so much for your 5-star rating! We're so glad that our app has helped to improve your store conversion, and that you found Jolie's help and support timely and helpful. We are always striving to improve our customer experience, and your feedback is greatly appreciated!
I love this app. It is just what I was looking for and is easy to use. I love that that they started offering new plan options so if your store has a high volume of traffic you are able to record all your visitors. The IP address tracking is an added bonus. I was paying for another app just to get the IP addresses and was able to cancel that app service since this has both recording and IP addresses. Also customer service is so great, June Nguyen has been so helpful with answering any questions I have and when I needed to delete my recording sessions she was so prompt and accommodating.
Thank you for the amazing 5-star rating! We're thrilled to hear that our app met your needs and provided the features you were looking for. We're also delighted to hear that June Nguyen was able to provide you with the support you needed. Your thoughtful feedback is highly appreciated. Thank you for being a part of our community!
Easy to install and started watching recording immediately! I used to paid another app for some lucky and orangy to view visitor behavior for an expensive price. I am glad I ran across this app for free atm. Highly recommend this app if you are wanting to view visitor behavior to so you can modify your site cater to their behaviors.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
The app is really great. The only thing is the less number of visitors recording. When selling in Europe the recording doesn’t last a day. Even if you pay you have to take the highest plan at the beginning. For testing purpose not that great.
Thank you for your 5-star rating!
We are delighted to hear that you think the app is great. We agree that the number of visitors recording is an issue and we are continuously looking into ways to improve this and make recording last longer even when selling in Europe.
Again, thank you for taking the time to give us your feedback.
The app is very usefull, the usability is so far the best amongst similar apps. The team answers very fast to all inquiries. Overall very good experince.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Great app that provides useful information regarding my customers' behaviors and identifying areas of improvement for my website. Jena is also extremely supportive and timely with her responses, I get the help that I need right away.
Thank you so much for your 5-star rating and your kind words! We are delighted to hear that our app has given useful insights into your customers' behaviors and identified areas of improvement for your website. It's wonderful that our agent was able to help you quickly. We are very grateful for your feedback!
La aplicación funciona muy bien. He probado varias y esta es la mejor en la relación calidad/precio. Hace lo que dice y lo hace muy bien.
El servicio técnico impecable, rápidos y eficaces. Un 10.
Una característica a destacar es la posibilidad de excluir países, esto es muy interesante para que no te grabe conexiones de Google o Fb por ejemplo.
Aplicación totalmente recomendable
Thank you so much for your 5-star rating!
We are grateful for your kind words about the app's quality-price ratio, impeccable and fast technical service, and the possibility to exclude countries.
Your positive review is highly appreciated.
I have had a very positive experience with this Mida app. It is easy to install and run. The staff are easy to contact and very responsive in case we need any help or clarifications. Also, we are able to reset the meter once we hit the limit of 400 sessions per month. We just need to contact the helpline and then they help us to reset. Overall, an excellent app that we would recommend to all.
Special word of thanks to Nguyen Minh Dang as the technician and Jennie as a supporter.
Thank you so much for your kind words and generous 5-star rating. We appreciate your positive experience with the Mida app and that you found it easy to install and run, as well as the responsiveness of our staff. We are also grateful for your kind words regarding our agents and we will ensure to continue providing the same level of customer care. Thank you again.
The customer service is really fast in case of support and request. I didn't get any problem with this app.
Thank you so much for your 5 star rating! We are so glad to hear that our customer service is speedy in terms of support and requests! We truly appreciate your positive words.
Able to reset the meter once we hit the limit of 400 sessions per month. We just need ed to email the helpline and then they helped.
Thank you so much for your kind words and 5-star rating! We are delighted to hear that our helpline was able to assist you so quickly and efficiently. Your kind words are much appreciated and we will continue to strive for excellent customer service.