MIDA Replay, Heatmap & Insight

This is such a cool tool for seeing activity and real time interactions with potential customers. Unfortunately my site is plagued by endless bot sessions, but it's interesting to see those as well. The help & response time from support is amazing! 5*

Easy to set up and the dashboard makes user behavior data simple to understand. Great for spotting where customers drop off or get stuck. Support is super responsive and helpful. Highly recommend!

MIDA is very useful, it's helping me a lot to understand my customer's behavior, thanks to session recordings, heat maps, list of viewed products and so on. It's a must have for your store and the free plan is perfect por small teams and entrepreneurs.

I've had to check sessions for some order hickups perhaps 10 times. Out of these, MIDA delivered good recordings 5 times, and the other 5 failed for some reason that required opening a support chat and ticket to the devs. The idea is good, but for some reason it is not that uncommon to see session recordings failing to be played / listed / accessible / shared.

So we basically have it just in case, but don't hold a lot of hope when we want to use it.

Also, you can find yourself watching abandoned carts in one screen, and see 1 abandoned cart in the last week, jump into another screen and find 40 abandoned carts in that same week. Some of these filtered abandoned carts even appear along with their order number.

I see effort behind the app, but it is not consistent nor reliable.

Today we needed to reach out to support, but the bottom icon was not present, not for chat, not for "leave a message" although we have "Priority Support"

We are very pleased with the level of session data that we can review, including stage of sales from view to cart to completed sale, plus the ability to view user behavior on our products. 5 stars.

shows real lifwcustomnersand how they react too yiour sight whether its a basle for checkout you know every move the customer nakewhile in you siter=, and you can see when they leave and figure our why. Its pretty cool, thanks Mida

Great tool for early-stage stores

Easy to set up and the session recordings are genuinely useful — even with just a handful of visitors I could see exactly how people browsed my store. The Insight Mode makes replays fast to review. Support was responsive. The IP exclusion and suspicious session filtering work well. Would be great if Delayed Capture didn't require contacting support to enable. Overall a solid app for understanding visitor behavior.

I don't usually leave app reviews, but Vanessa from the support team has been so fast in resolving the issues that I had. 100% recommend this app

the interface is simple, efficient, and very easy to use. and customer service team responds very quickly.
it also offers multilingual support, making it very user-friendly for employees from different countries.
its good and useful i love it

MIDA provides very useful insights for our website, it helps us refine areas to focus attention and also areas to remove.