MIDA Replay, Heatmap & Insight

MIDA app helped me realise how Meta sends bot visitors to my website whenever I run Meta ads on FB or Instagram. As a newbie in e-commerce, I was struggling to understand why the conversion rate did not match the footfall until I saw in the session replay how hundreds of bots were sent to land on the website, only to exit within 3-5 seconds. It was an eye-opener. Recommend all new websites to get MIDA and study the heatmap and session replays to understand customer behaviour in great detail.

MIDA Heatmaps are of great help in watching UX friendliness on a store, it offers more insights in a more compact view than the free Microsoft Clarity tool, which I am using as well. Also, MIDA team is incredibly helpful. I recommend this app very much!

Fantastic app that gives you a fly on the wall view of what your customers can do and find on your website. Gives you a score and suggestions for improvements! It even says if the customer had rage clicks, which unfortunately I realized mine had! I would have never known.

MIDA has been a huge help in protecting our Shopify store from suspicious activity and fake checkouts. The support team has been incredibly responsive and helpful, especially when we’ve had questions about configuring the fraud protection features. Alicia was especially great to work with and took the time to understand our specific situation and walk us through the available options. Highly recommend MIDA for anyone looking for an extra layer of fraud protection and great customer support!

Within just a few minutes, we were up and running without any technical friction. Being able to visually track how visitors navigate the site, where they click, and where they drop off gives us incredible clarity on user behavior. It’s clean, intuitive, and remarkably fast.

ich bin ganz frisch bei MIDA, aber nach vielen vergleichen scheint für mich klar zu sein, dass das die bestederzeitige app für shopify in dieser brance ist! ich war vom ersten moment an begeistert und konnte sofort einige relevante punkte erkennen, wo meine kunden stolpern, ohne dass ich das sonst jemals geahnt und erkannt hätte! die app bietet auch wesentlich mehr als ähnliche apps, v.a. auch kostengünstiger, ist toll übersichtlich und macht einfach sofort sehr hilfreichen spass! absolut empfehlenswert!!

MIDA is easy to use and gives us valuable insight into how customers interact with our website. The session replays and heatmaps make it much easier to identify areas for improvement. Their support team is also friendly, responsive, and very helpful. Highly recommend!

Had another app before MIDA but then when I started to search things MIDA ticked all the boxes and from the day I installed it, it started to record everything and give me details of what I needed most. Recommend MIDA for startups and also large retailers.

So far, so Good. As someone who has experience using Lucky Orange, I have to say there is something about this that just feels better with MIDA. I love that they are proactive in helping give advice to improve your store, and they hand out bonuses along the way. With Lucky Orange, it feels like you're on your own.
Their support team is friendly and very responsive.

I generally don't leave reviews but I've been using this app for a while now and I'm actually very impressed. What I really love is that you get 450 free sessions a month which is plenty for my new store. Every time I have had a problem I've reached out via chat and someone has gotten back to me quickly with an answer. You can also connect it to their Fraud app which helps filter out bot traffic. Highly recommend.