MIDA: Heatmap, Replay & Record
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (189)
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Realizaron cobro por los días de prueba pese a indicar que el plan es gratuito para probar el sistema
Hi there,
This is Jennie from True Crafts team.
On behalf of the whole team, I am truly sorry to hear that you had this experience. We would like to take the opportunity to clarify the billing situation, and we emphasize that we do not charge any fee during the free trial period.
- It appears that you subscribed to the paid plan for the first time on November 27, 2024, at 12:32 AM (GMT+7).
- Our app offers a 7-day free trial, so your trial period ran from November 27 to December 4, 2024. If you had unsubscribed during this period, you would not have been charged any fees. However, if the plan is not canceled after the trial period, the monthly billing will automatically be applied.
- You canceled the app on December 9, 2024, at 8:14 PM (GMT+7), which was 5 days after the billing cycle began on December 5.
We believe that before subscribing, Shopify displayed a modal showing the start date of the billing cycle on the payment screen.
Given these facts, it is unfortunate that you left a 1-star review based on this misunderstanding. We believe the review does not accurately reflect the situation.
We have sent an email with further clarification on this matter. Looking forward to hearing from you soon again via support-sbc@bsscommerce.com or live chat so that we can get the situation resolved.
Warm regards,
Good if you get a few people to your site, the min I started getting 10-20 visitors to my site, the app crashed and didn't record any of it, now for the past two hours it says internal error. Had it downloaded for less than 1 day. Downloaded something else
So sorry for the inconvenience that you faced with our app.
Since you dropped us the review, we have made quite some improvements for the app. Hope that you would give us another chance and try out our app again. We will for sure assist you our best to bring you better experience on the app.
Thank you so much!
La vostra app è davvero pessima, mai provato niente di così ridicolo.
non funziona, si impalla, non riporta i dati corretti che altre app, gratis come questa, fanno.
This is Jonas - Customer Support Lead from BSS Commerce. So sorry for the inconvenience that you were facing with our app.
After receiving your review, we have right away double-checked our end but haven't found any issues yet. May we please know what exact issues you have faced then? Or our app just doesn't provide the functionalities that you are looking for?
If possible, hopefully you can give us another opportunity to assist much further by installing our app one more time on your site.
Really looking forward to having a conversation with you regarding this.