MIDA Replay, Heatmap & Insight

Great app for session recordings and heatmaps. It helps me understand how visitors use my store and where they may get stuck. The support team is also very responsive and helpful — they helped me with IP exclusion, extra sessions, and a delayed capture issue. Recommended!

I haven't been using the app long, but so far, I think it's been great! We started running ads from Chapter NYC Magazine and have already started seeing some activity. It's been amazing for seeing where people go, which page they leave off of and since then we've been able to make some changes that have really improved conversions.

Nous decouvrons tous les points sur lesquels nous pouvons rattraper des ventes. J'aime le suivi méticuleux de MIDA

Ich nutze die App jetzt seit einiger Zeit und bin wirklich zufrieden. Sie hilft dabei, Probleme im Shop schnell zu erkennen und nachzuvollziehen, wo Besucher eventuell abspringen. Gerade die Session-Replays und Heatmaps sind sehr hilfreich, um den eigenen Shop zu verbessern.

Einziger Wunsch: Eine deutsche Sprachunterstützung wäre klasse. Das würde die App für deutschsprachige Nutzer noch einfacher und angenehmer machen. Ansonsten eine wirklich praktische und empfehlenswerte App.

This is such a cool tool for seeing activity and real time interactions with potential customers. Unfortunately my site is plagued by endless bot sessions, but it's interesting to see those as well. The help & response time from support is amazing! 5*

Easy to set up and the dashboard makes user behavior data simple to understand. Great for spotting where customers drop off or get stuck. Support is super responsive and helpful. Highly recommend!

MIDA is very useful, it's helping me a lot to understand my customer's behavior, thanks to session recordings, heat maps, list of viewed products and so on. It's a must have for your store and the free plan is perfect por small teams and entrepreneurs.

I've had to check sessions for some order hickups perhaps 10 times. Out of these, MIDA delivered good recordings 5 times, and the other 5 failed for some reason that required opening a support chat and ticket to the devs. The idea is good, but for some reason it is not that uncommon to see session recordings failing to be played / listed / accessible / shared.

So we basically have it just in case, but don't hold a lot of hope when we want to use it.

Also, you can find yourself watching abandoned carts in one screen, and see 1 abandoned cart in the last week, jump into another screen and find 40 abandoned carts in that same week. Some of these filtered abandoned carts even appear along with their order number.

I see effort behind the app, but it is not consistent nor reliable.

Today we needed to reach out to support, but the bottom icon was not present, not for chat, not for "leave a message" although we have "Priority Support"

We are very pleased with the level of session data that we can review, including stage of sales from view to cart to completed sale, plus the ability to view user behavior on our products. 5 stars.

Great tool for early-stage stores

Easy to set up and the session recordings are genuinely useful — even with just a handful of visitors I could see exactly how people browsed my store. The Insight Mode makes replays fast to review. Support was responsive. The IP exclusion and suspicious session filtering work well. Would be great if Delayed Capture didn't require contacting support to enable. Overall a solid app for understanding visitor behavior.