MIDA Replay, Heatmap & Insight

This is a great APP to use to understand where customers are coming from and what they are looking at in my store. I have only had the app a day, but it has proved useful for understanding where sessions are coming from. Only 4 stars as I wish there were more sessions given with the free version.

Ich nutze die App jetzt seit einiger Zeit und bin wirklich zufrieden. Sie hilft dabei, Probleme im Shop schnell zu erkennen und nachzuvollziehen, wo Besucher eventuell abspringen. Gerade die Session-Replays und Heatmaps sind sehr hilfreich, um den eigenen Shop zu verbessern.

Einziger Wunsch: Eine deutsche Sprachunterstützung wäre klasse. Das würde die App für deutschsprachige Nutzer noch einfacher und angenehmer machen. Ansonsten eine wirklich praktische und empfehlenswerte App.

I'm a new user but so far the most user friendly heatmap tool I found so far. Looking forward to exploring more of its service

Good app so far!

Help in setting up was good but is early so we cannot say much more.

Their responses have been quick and helpful. Their development team seems to do pretty good as well. I mostly use for the replays, which generally seem ok, though, sometimes I know who made a purchase but the IP address is on the other side of the country (Canada) or even in USA, which doesn't make sense to me. It's good overall value.

I do like the idea of this app. It has helped me identify possible improvements to my site. Excluding IP addresses from the recording has proven to be a cumbersome process.

Great App, really easy to use and the support is quick and reactive. I put 4 stars because the functionality of certain video playback functions is not yet good (skipping of non-active zones, video playback speed that resets each time, etc.).
But otherwise, for tracking customer behavior and so on, the application is simple, practical and easy to use.

I haven't used the Heatmap side but the Record & Replay functionality helps to garner insights on customer behaviour.

It's good but unfortunately numbers of sessions in the plans are low if you have a high traffic site. Could be great if it only stored and counted based on user set criteria. eg. sessions longer than x amount o time of with min. x amount of page views.