MIDA: Heatmap, Record & Replay

MIDA: Heatmap, Record & Replay

Reviews (162)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to track customer behavior through session recordings and heatmaps, helping pinpoint areas like drop-offs and completions. It's noted for enhancing website optimization without slowing down the site, with features like GDPR compliance and custom dashboards. The free version offers valuable insights, and the customer support is responsive and helpful, contributing to improved bounce rates and checkout completions.

November 3, 2024

I’m really happy with MIDA! It’s super easy to use and has been a game-changer for figuring out how people are moving around my website. The session recordings and heatmaps are great – I can see exactly where customers are dropping off or completing purchases, which makes fixing things so much easier. I also love that it’s GDPR-compliant and works with multiple stores.

The setup was quick, and the customer support team is awesome – they’re super responsive and keep improving the app with new updates. Since I started using it, I've seen fewer people bouncing off the site and more completed checkouts. Definitely recommend this app if you’re looking to understand your customers better and make your site work even smoother!

Amazello
United States
4 months using the app
December 2, 2024

This app is wonderful for site insights. We decided on this specific app because of the ability to view specific logged in visitors. Other than that the support team is very responsive and helpful. Jennie has responded super quickly to all of my emails and makes sure my problem gets solved asap.

West Durable Lighting
United States
About 1 month using the app
October 27, 2024

This app is a fantastic tool for tracking customer visits on our website! The screen recording feature is incredibly helpful, allowing us to analyze not only how well the website is performing but also track the effectiveness of our ads. The insights we gain from seeing real user interactions help us make targeted improvements. Additionally, the customer support is top-notch. They respond quickly and resolve any issues promptly, making the overall experience smooth and stress-free. Highly recommend.

Adorn-iq
India
About 2 months using the app
November 21, 2024

good support and good tools, very attentive to help! excellent application to boost your website and achieve higher sales, understand how your users navigate the web and offer them a better experience :)

Ninefoot Studio . Surf Swimwear
United States
29 days using the app
November 16, 2024

Fantastic app! It’s incredibly easy to use and has been invaluable in helping us understand our customers' journey. Being able to see client behavior in real-time gives us clear insights on where improvements are needed. Highly recommended for anyone looking to optimize their customer experience!

Trendi Pets
Portugal
30 days using the app
November 11, 2024

I've been using MIDA Session Recording & Replay for a while now, and it's been a game changer for my store. The recordings are incredibly insightful, helping me understand customer behavior and optimize my website. The interface is user-friendly, and the setup process was smooth.

I recently reached out to support for an extension, and Jennie was super helpful and responsive. The additional recordings were added quickly, and the customer service was excellent. Highly recommend this app to any store owner looking to improve their user experience and boost conversions!

Biofield Care Bulgaria
Bulgaria
16 days using the app
October 28, 2024

So far, I LOVE this app. The ease of setting it up and customer service is great. I feel like a super secret spy in my own business (cue 007 music). I have another heat map on my other business site and what I like about this one is that it keeps tracks of repeat visitors by number (for me I'm #1-so I'll know when the map is link to me making tweaks on my site). and whose added to cart and their journey that moves them through my funnel and what stops them. I check this app a few times a day and think about how to make my site better for the customer experience and journey.

Busy and Baked
United States
10 days using the app
December 5, 2024

I'm glad not everyone knows about this app. Let's keep it a secret >:)
10/10 super useful

olimpia
Portugal
3 months using the app
December 5, 2024

The app has provided us with valuable insight into the use of our shop. We're currently updating the shop based on the records/replays.

The people at MIDA are also very responsive when asking questions. Good to know that support is just a click/chat away!

Wowwy
Belgium
9 days using the app
November 15, 2024

Really awesome service! So glad it exists, plus the support team is very prompt and helpful with support..

Looking forward to using this app long term

Canva Factory
United States
About 1 month using the app