MIDA: Heatmap, Replay Checkout

MIDA: Heatmap, Replay Checkout

Reviews (438)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for insights into customer behavior, improving conversion rates and user experience. It offers session replays, heatmaps, and real-time tracking to optimize site layout. The app is praised for its smooth performance, easy setup, and intuitive interface without slowing websites. A free plan with many recordings is appreciated, and the responsive customer support enhances the experience.

April 9, 2026

Very responsive and helpful customer service. The app itself is very user friendly and gives great insight!

The Cosmic Thread
United States
17 days using the app
mida-app.io replied April 9, 2026

We truly appreciate your feedback 💚 It keeps us motivated to improve every day.

Mida-app.io Team ✨

March 19, 2026

J'adooooore cette app et le support est juste incroyable! On texte et on a une réponse automatiquement. J'aime toutes les fonctions et c'est un outil indispensable pour notre boutique. Merciiiii MIDA!

CatsNPups Pet Boutique
Canada
17 days using the app
mida-app.io replied March 19, 2026

Hi there,

Thank you for your review ⭐⭐⭐⭐⭐
We’re glad MIDA is delivering value for your store. Feel free to reach out anytime if you need support.

Best regards,
MIDA team

December 28, 2025

This is a really great app for visitor replays, thank you Mida.

I can see what my customers click off at, what's wrong with my store, and I can see what the POV is like from the customer looking at my store.

Overall great app and customer service.

Thank you to Chloe from customer support for helping me with my inquiry too.

fresheis
Canada
5 days using the app
March 3, 2026

Very good concept we can see what our visitors did in real time and it helps a lot to find where the visitors leave the website. The support is very kind and reactive !

Furova
France
25 days using the app
mida-app.io replied March 5, 2026

Hi there,

Thank you for your 5-star review ⭐⭐⭐⭐⭐
We’re glad MIDA is delivering value for your store. Feel free to reach out anytime if you need support.

Best regards,
MIDA team

November 30, 2025

Thank you so much to the quick response with the chat feature with your team. I am so grateful for your service. I was able to get up and running in no time and the features of this app are just the perfect fit I was looking for, for my business. Tracking and setting up are easy and very informative.

Bennett Avenue Boutique
United States
2 months using the app
mida-app.io replied December 3, 2025

Hi there,

Thanks so much for your review! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀

Cheers,
MIDA team.

January 11, 2026

Very useful app, i tried others similar but this is the best for recording sessions and use heatmaps. Customer service is fast and effective.

seven peaks online
Spain
8 months using the app
mida-app.io replied January 25, 2026

Hi there,

Thanks so much for the review ⭐⭐⭐⭐⭐
We’re thrilled that MIDA is helping your store grow. If you ever need anything, we’re always happy to help!

Cheers,
MIDA team

January 30, 2026

Great support team, and definitely worth upgrading as my store grows.

The Hair Inventory
United Kingdom
23 days using the app
mida-app.io replied February 4, 2026

Hi there,

Thank you for the great review ✨
We’re happy to know MIDA is supporting your store’s growth. Let us know anytime if you need help!

Best,
MIDA team

February 24, 2026

really useful app for customer insight. Customer service is really helpful too in getting things done quickly and coming to you straight away. Highly recommend!

Tiny Threads
United Kingdom
7 days using the app
mida-app.io replied February 24, 2026

Hi there,

Thanks for your positive feedback 🚀
We’re excited to see MIDA making an impact on your store. Our team is always here if you need support.

Cheers,
MIDA team

February 5, 2026

Wow, this app is so awesome! I can't believe how detailed the information is on every visitor replay. It helps me so much to understand my customer's behavior and upgrade my website for an even better user experience. The app is easy to set up and the customer support (I had contact with Chloe) is just amazing! I highly recommend this app!

Keelin Design
Belgium
29 days using the app
mida-app.io replied February 5, 2026

Hi there,

Thank you for your 5-star review ⭐⭐⭐⭐⭐
We’re glad MIDA is delivering value for your store. Feel free to reach out anytime if you need support.

Best regards,
MIDA team

December 16, 2025

This app is amazing. It helps you review your sessions and see where customers are most likely to scroll and click, so you can adjust your store accordingly. Highly recommended.

Thank you to Chloe and Lucy for the great support and help as well!

Pan
United States
4 days using the app
mida-app.io replied December 16, 2025

Hi there,

Thanks so much for your review! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀

Cheers,
MIDA team.