MIDA: Heatmap, Replay & Record

MIDA: Heatmap, Replay & Record

Reviews (182)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its session recordings and heatmaps, which help understand customer behavior, reduce site bounces, and increase conversions. Features like GDPR compliance, multi-store support, and detailed analytics enhance user experience without slowing down websites. The free version offers essential data, and the support team is noted for its quick and effective responses.

October 16, 2024

Very good app to track analytics. Thank you Jennie for your prompt responses!

I have yet to start using the heatmaps but it seems like a very useful app.

ShopGifts
Singapore
22 days using the app
October 14, 2024

I'm only a new user on the free plan but this app pointed out a few issues I had going on with my site. It's better than feedback!
Jennie was super helpful when I contacted tech support too!

Akyumen
Australia
4 days using the app
December 5, 2024

Great app, really helps with area of improvements on your site. Great support team

Vossa
United States
8 days using the app
October 17, 2024

Easy to set up app. Very good customer support. So far using the free version and it has more restriction than others but I will take advantage of the 7 Days trial to test more advanced fonction.
Good easy tool definetly to be considered.

jm monterroir
France
9 days using the app
Edited December 5, 2024

Good support, easy to use app. Good insight for your store. Definitely recommend.

brillia.
Estonia
14 days using the app
October 17, 2024

I would recommend because it gives U great insight into how your store is performing,great customer service by jenni

summababe
Australia
10 days using the app
November 21, 2024

The best replay service. Very helpful customer support too!

Printrovert
India
3 months using the app
November 15, 2024

So helpful app, easy ton use, friendly interface and beautiful design

Lionory
Morocco
12 days using the app
September 25, 2024

This app is really cool! It was fun to watch my customers' journeys through my store. The heatmap provided a lot of insights as well, as it provided insights into what parts of my store drew my customers' attention.

Their customer service team was on top of any issues or questions I had. They generally don't respond during our typical work hours if you live in the USA.

However, if the pricing was different, I might keep the app long term. This app is more of a download-for-a-week and delete-type app. I will probably routinely download this app once a year to see what my customers are doing.

Zatural
United States
6 days using the app
November 25, 2024

This is a great app with a fantastic workflow. The recording are instantly there on your dashboard and its great for keeping track and analysing consumer behaviour to optimise your conversion rate further. Definitely a must have.

Simpsonated
Australia
2 days using the app