MIDA: Heatmap, Record & Replay

Name: MIDA: Heatmap, Record & Replay
Brand: True Crafts (by BSS Commerce)
Rating: 4.9 (150 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.9 (150)
Developer: True Crafts (by BSS Commerce)

Improve shopping experience by better replays, recordings and heat map for watching customer actions

MIDA Session Recording Replay will help you follow your customers' actions when they navigate on your site. With full session recording and heatmaps, you can see what's happened and test with new ideas to lower bounce rate and decrease cart abandonment rate. By understanding how customers experience your online store, you can validate designs for your site without any assumptions. Moreover, you can easily find the sessions categorized by abandoned cart, abandoned checkout & successful order.

Session Recording: replay customer visits on your online store
Heatmaps: see what people find most interesting (and not)
Analytics: track & report customer data (checkout, add-to-cart & more)
Filter recordings by events: abandoned cart/checkout, successful order
Optimized for speed: record sessions without affecting your store's performance

Highlights: Popular with businesses in United States; Use directly in Shopify admin; Works with the latest themes

Languages

English

Works with

Checkout, Product Labels, Product Options, Marketing Apps, B2B Login, B2B Wholesale Solution

Pricing

Free

400 sessions/month (~2,000 pageviews)
1-month recording storage

Basic

$9.90 / month

1,000 sessions/month (~5,000 pageviews)
Heatmaps
Exclude visitors
Weekly reports
2-month recording storage

7-day free trial

Growth

$19.90 / month

3,500 sessions/month (~17,500 pageviews)
Heatmaps
Surveys
Advanced filters
Exclude visitors
Weekly reports
2-month recording storage

7-day free trial

Advanced

$39.90 / month

Plans for 100,000+ monthly sessions available, view more in the app

10,000 sessions/month (~50,000 pageviews)
Heatmaps
Surveys
Advanced filters
Exclude visitors
Weekly reports
2-month recording storage

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (150)

Overall rating

4.9

Counts per rating level

91% of ratings are 5 stars
137
5% of ratings are 4 stars
8
1% of ratings are 3 stars
2
1% of ratings are 2 stars
1
1% of ratings are 1 stars
2

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly praise this app for its session recordings, heatmaps, and analytics that help reduce site bounces and increase checkout completions. They value features like categorizing sessions by user actions, such as abandoned carts, which enhance site optimization and user experience. The app is noted for its user-friendly interface, quick setup, and non-intrusive operation. Responsive customer support, GDPR compliance, and multi-store support are also significant advantages.

November 3, 2024

I’m really happy with MIDA! It’s super easy to use and has been a game-changer for figuring out how people are moving around my website. The session recordings and heatmaps are great – I can see exactly where customers are dropping off or completing purchases, which makes fixing things so much easier. I also love that it’s GDPR-compliant and works with multiple stores.

The setup was quick, and the customer support team is awesome – they’re super responsive and keep improving the app with new updates. Since I started using it, I've seen fewer people bouncing off the site and more completed checkouts. Definitely recommend this app if you’re looking to understand your customers better and make your site work even smoother!

Amazello

United States

4 months using the app

October 27, 2024

This app is a fantastic tool for tracking customer visits on our website! The screen recording feature is incredibly helpful, allowing us to analyze not only how well the website is performing but also track the effectiveness of our ads. The insights we gain from seeing real user interactions help us make targeted improvements. Additionally, the customer support is top-notch. They respond quickly and resolve any issues promptly, making the overall experience smooth and stress-free. Highly recommend.

Adorn-iq

India

About 2 months using the app

November 21, 2024

good support and good tools, very attentive to help! excellent application to boost your website and achieve higher sales, understand how your users navigate the web and offer them a better experience :)

Ninefoot Studio . Surf Swimwear

United States

29 days using the app