MIDA: Heatmap, Record & Replay

MIDA: Heatmap, Record & Replay

Built for Shopify
Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes
Rating
4.8 (85)

Improve shopping experience by better replays, recordings and heatmap for watching customer actions

MIDA Session Recording Replay will help you follow your customers' actions when they navigate on your site. With full session recording and heatmaps, you can see what's happened and test with new ideas to lower bounce rate and decrease cart abandonment rate. By understanding how customers experience your online store, you can validate designs for your site without any assumptions. Moreover, you can easily find the sessions categorized by abandoned cart, abandoned checkout & successful order.

MIDA Session Recording Replay will help you follow your customers' actions when they navigate on your site. With full session recording and heatmaps, you can see what's happened and test with new ideas to lower bounce rate and decrease cart abandonment rate. By understanding how customers experience your online store, you can validate designs for your site without any assumptions. Moreover, you can easily find the sessions categorized by abandoned cart, abandoned checkout & successful order. more
  • Session Recording: replay customer visits on your online store
  • Heatmaps: see what people find most interesting (and not)
  • Analytics: track & report customer data (checkout, add-to-cart sessions & more)
  • Filter recordings by events: abandoned cart/checkout, successful order
  • Session by visitors: Watch full sessions of each visitor/customer
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes

Customer behavior

Activity tracking, Broken links, Cohort analysis, Event tracking, Lifetime value (LTV), Loyalty analysis, Page views, Real-time tracking, Replay filtering, Segmentation, Session replay, Visitor IP

Marketing and sales

Abandoned carts, Checkout analytics, Funnel analysis, Marketing attribution, Pixel tracking, Profit insights, Purchase tracking, UTM tracking

Visuals and reports

Analytics dashboard, Benchmarking, Custom dashboard, Custom reports, Data export, Forecasting, GDPR compliance, Heatmaps, Historical analysis, Multi-store reports, Notifications, Report scheduling

Launched

July 27, 2022

Languages

English

Works with

Checkout, Product Labels, Product Options, Marketing Apps, B2B Login, B2B Wholesale Solution

Pricing

Free

Free

  • 400 monthly sessions (~1,000 pageviews)
  • 30-day recording storage

Basic

$9.90 / month

  • 1,000 monthly sessions
  • Heatmaps
  • Exclude visitors
  • 60-day recording storage

7-day free trial

Growth

$19.90 / month

  • 3,500 monthly sessions
  • Heatmaps
  • Surveys
  • Advanced filters
  • Exclude visitors
  • 60-day recording storage

7-day free trial

Advanced

$39.90 / month

  • 10,000 monthly sessions
  • Heatmaps
  • Surveys
  • Advanced filters
  • Exclude visitors
  • 60-day recording storage
  • [View more plans in the app]

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (85)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
July 1, 2024

I'm really enjoying this app! It's incredibly helpful, and the staff is always quick to respond. One feature I love is the MIDA Session Recording Replay, which lets me follow my customers' actions on my site. With full session recordings and heatmaps, I can see exactly what's happening and test new ideas to reduce bounce rates and cart abandonment.

This tool helps me understand my customers' experiences without making assumptions. It categorizes sessions by abandoned cart, abandoned checkout, and successful orders, making it super easy to find what I need.

Overall, the detailed analytics and visuals, like custom dashboards and reports, make it easy to keep track of everything. Plus, the tool is GDPR compliant and supports multiple stores.

East Coast Supplements
Australia
8 months using the app
MIDA (by BSS Commerce) replied July 8, 2024

Thank you so much for the glowing 5-star review!

We're thrilled to hear that you're finding our app incredibly helpful and that you appreciate our quick support. It's great to see that you're making the most of our app's features and finding value in the detailed analytics and visuals we provide. We're glad to know that our tool is helping you understand your customers' experiences without assumptions and supporting your business needs.

Your feedback means a lot to us!

June 20, 2024

I just installed MIDA on my Shopify store because the heatmap I was using slowed down the page too much. It's too soon to know whether the change will improve the speed of my website.

But I am impressed with the quality of the recordings. They are very clear so I can see exactly what the customer has been doing.

In general, I think this is going to be a good app for me. It's very convenient to use, right in my store. I can look at the recordings and make minor adjustments to my website at the same time.

The Silk Cafe
United States
11 days using the app
MIDA (by BSS Commerce) replied June 23, 2024

Thank you so much for your 5-star rating!

We are thrilled to hear that you are impressed with the quality of the recordings and find MIDA convenient to use in your Shopify store. We appreciate your positive feedback and are excited for the improvements this app will bring to your website.

May 30, 2024

This replay app seems much better than other popular replay apps. Not sure why people don't download this app as much. I find this app to track replays and analytics better. Give it a try.

Cempaka Store
Malaysia
About 1 month using the app
MIDA (by BSS Commerce) replied June 4, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

Wish your business all good!

April 23, 2024

We use the free version on our store and does what we need it to. Easy to set up and, we have spoken with Jocelyn and Emma from support who have been helpful also.

Skin Juice Wholesale
Australia
6 months using the app
MIDA (by BSS Commerce) replied May 3, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

June 12, 2024

Amazing app and concept, this is gold for small businesses like us, also thank you for giving us monthly 400 limit free.

Aara Gallore
India
About 1 month using the app
MIDA (by BSS Commerce) replied June 14, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

Wish your business all good!

Support

MIDA (by BSS Commerce) can answer any questions you have about MIDA: Heatmap, Record & Replay.

More apps like this

4.7 out of 5 stars 1234 total reviews Free plan available
Improve conversions with Lucky Orange’s checkout analytics
4.9 out of 5 stars 423 total reviews Free plan available
Record shoppers, find errors with replays, analytics & surveys
Built for Shopify
3.5 out of 5 stars 393 total reviews Free
Sell your products on any website or blog.

Want to add an app?

Try Shopify free for 3 days