MIIUT ‑ Dropshipping Oberlo , 135 recensioner

It says it's all free but I cannot add a single product to shopify without taking a subscription (even if there is 7 days trial). So here it is, once again, an app that is wasting my time with false affirmations...

I made a test order to myself before selling the products on my store, it never arrived even if the track says delivered, I'm sorry but I collaborate with different suppliers and I have never had problems and in this case they have always been solved, therefore app deleted and money lost

These people have the worst support I have EVER come across in my life and I'm 69 years old. They get one star because their products are good and the promise of quick delivery is good BUT I joined a week or so back, imported 50 items to my Shopify store and every item had a problem when it was imported and I had to go through every item when it was in Shopify and correct everything, a waste of time. Their Support is just NOTHING. Now I worry that they may not deliver any orders, if they can't answer support issues how can I rely on them to deliver an order, when there is no contact with them??? It's a shame, I wanted this to work but so far not even an apology has come from them. I wish I had taken more notice of the other bad reviews here which also complain about their support.

DO NOT USE THIS APP. I thought they were going to be a good app and had given them a 5-star review on their customer service. Until of course over the last couple of days, I had an order to fill from their app. I needed some help and let them know and they responded to me telling me not to order from them. They were redoing their app and it might mess up my orders. Customer service told me to find another supplier. No further help or communication. So I ended up losing the sale (having to refund the customer), and may have lost my customer in the process. I cannot believe an app maker would not communicate with their customers and give them a heads up on what was going on or at least disable their app until they got their act together.

Mit diesen app kannst du nicht bestellen. Bei optionen welches land (bei mir Deutschland) bestellung ist nich möglich.

ONE star is too good for this horrible experience of an app. After reaching out to Shopify support who strongarmed these absolutely no support or communication, I finally got a reply that read: "please don't place more orders for some time
MIIUT is undergoing some changes and your orders may become problematic For the time being please source from elsewhere When we are done we will invite you to check out all the amazing changes we are working on" HORRIBLE! Run now and never look back!

It started ok but now every order has a problem they cancel my orders for no reason, products go out of stock without notice and it takes forever to deliver. Administration will chat with you but I don't think they have control over the supplier. They say they're the supplier and then they talk about the supplier as a third party. Confusing site not happy

** In response to their recent reply to this review, they updated the tracking after 77 days of waiting to show that it arrived. They only did that right after seeing this review. And yes, their records will show that my queries about refunds went unanswered. So do not believe them. ** I used this to import some products to my store. The first order was cancelled without any reason given. The second order never arrived and MIIUT have stopped communicating with me about a refund. DO NOT USE THIS APP.

First Test Order was a complete FAIL. No status update. No customer service. Nothing. These reviews are frightening because it’s the same experiences I’m having with them. Dont even want to put the 1 star. Definitely deleting this app. I trust Shopify, but why are they still listing Miiut on their site with all these horrible reviews? Complete waste of time.

The customer service was alright at first though I haven't received much information in regards to my orders. Which are nearing a month old now. One of which claims to have been shipped but can't be found on the tracking page. Should my orders arrive within the 15 days that it told me I will re-visit this review and change it. As it stands I'm not overly pleased with the lack of information available to me. Like I say the customer service isn't bad at all, they replied quickly but at the end of the day I shouldn't have to contact customer service. Especially when it's regarding delivery times which is the whole point of this app. You guys need to provide as much information on everything as you can. It's good that you have decent staff and the app itself is easy enough to use. So for now you get 3 out of 5, as I say should my orders arrive within the 15 day period then I will change this to a 4 or 5 which ever is more appropriate.

So what needs to be done?

More information regarding delivery times and tracking information is sorely needed.

Settings need to be updated to allow customers to chose their own currency (as it stands I cannot find the option for this. If I'm wrong I will change this.)

I really want this app to be what I expect from an app and I think I speak for near enough all dropshippers when I say the most important thing you can do is provided us with a way to ensure our customers receive their packages as fast as possible. That is the most challenging part (in my opinion) of dropshipping. Customers will 9 out of 10 times use Amazon as the delivery times can't be beaten. I know you guys don't physically send the products but perhaps there is a way you can help us shorten the times it takes to arrive.

Anyway I know this was a bit of a rant but the lack of information in this area is really starting to bug me.

My final notes to any one thinking of using this app would be to test an order first before adding any more from this app to your site. And don't spend much because you may never see it again.

And MIIUT you guys really need to sort yourselves out because right now you seem to me to be a scam and if my orders aren't delivered in the next 2 weeks (Which is more than long enough) I will be reporting you to trading standards.

Thanks

(Edit) Actually I'm afraid non of my packages have arrived though one was classed as fulfilled anyway for some reason. The tracking updates stopped last month and one of the packages has still not left China which is completely ridiculous.